You receive a "Could not find BOMSNAP.DLL" error when you select the "Typical configuration for a first server" option in x64 editions of Windows Server 2003 (901205)

SYMPTOMS

You install Microsoft Windows Server 2003, Standard x64 Edition or Microsoft Windows Server 2003, Enterprise x64 Edition. After you select the Typical configuration for a first server option in the Manage Your Server Wizard, you may receive an error message that is similar to the following:

Could not find BOMSNAP.DLL at Drive_Letter:\Folder_Path

You may not be able to locate the BOMsnap.dll file.

Note The required file can be found in the Amd64 folder. The file is in a compressed format and is named "bomsnap.dl_."

RESOLUTION

To resolve this problem, you must integrate this hotfix into the Windows installation source files. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

828930 How to integrate software updates into your Windows installation source files

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size    File name      Platform
   ------------------------------------------------------------------
   16-Jun-2005  17:33  5.2.3790.2466  51,712  Smcyscom.dll   x64
   16-Jun-2005  17:33  5.2.3790.2466  34,816  Wsmcyscom.dll  x86

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for Windows x64 editions

Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx