You may experience slow synchronization, missing records, or merge agent errors when you go offline in Microsoft CRM Sales for Outlook (900807)


The information in this article applies to:

  • Microsoft Business Solutions CRM Sales for Outlook, when used with:
    • Microsoft CRM 1.2
  • Microsoft CRM 1.2
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you go offline in Microsoft Business Solutions CRM Sales for Outlook (the Outlook client), you may experience one or more of the following symptoms:
  • The synchronization operation between Microsoft Office Outlook and Microsoft CRM 1.2 performs slowly.
  • Some Microsoft CRM records are missing when Outlook is offline.
  • Some merge agent errors appear in Microsoft SQL Server 2000 Replication Monitor.

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft product updates, see the following articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Modification Type:MinorLast Reviewed:9/8/2006
Keywords:kbMBSMigrate kbQFE kbHotfixServer kbpubtypekc KB900807 kbAudDeveloper
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