Internet Explorer may unexpectedly quit if you open a Web page in Windows XP (899947)
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
For a Microsoft Windows 2000 version of this article, see 836506.
SYMPTOMS
If you use Microsoft Internet Explorer on a Microsoft Windows XP-based computer to open a Web page, Internet Explorer may unexpectedly quit.
CAUSE
This problem occurs if the Heap32Next function is used to call the RtlQueryProcessHeapInformation function.
RESOLUTIONHotfix informationA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. File information Date Time Version Size File name
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24-May-2005 00:29 5.1.2600.1691 679,424 Ntdll.dll STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows XP Service Pack Service Pack 2.
Modification Type: | Minor | Last Reviewed: | 7/24/2006 |
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Keywords: | kbQFE kbHotfixServer kbfix kbbug kbpubtypekc KB899947 kbAudEndUser |
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