There is no response for some time when you click Start or any other button on the Quick Launch bar in Windows XP Service Pack 2 (899815)

SYMPTOMS

You are using a computer that is running Microsoft Windows XP Service Pack 2 together with Microsoft Outlook 2003, Microsoft Outlook 2002 or with Microsoft Outlook 2000. When you click Start or any other button on the Quick Launch bar, there is no response for some time.

Note For a more detailed scenario of when this problem occurs, see the "More Information" section.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

There are no prerequisites.

Restart requirement

You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Msutb.dll	5.1.2600.2699	195,072	16-Jun-2005	02:46	x86

MORE INFORMATION

This problem occurs in the following scenario:

You open an e-mail message in Outlook 2000 or in Outlook 2002.
You receive a new e-mail message, and the envelope icon is displayed in the notification area.
You click Reply in Outlook.
You click Start or any other button on the Quick Launch bar.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates