You may receive a "The memory could not be read" error message when you click certain Web site links in Internet Explorer 6 (899811)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows Server 2003, Enterprise Edition
    • Microsoft Windows Server 2003, Standard Edition
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Home Edition

SYMPTOMS

You are using Microsoft Internet Explorer 6 on a computer that is running one of the following operating systems:
  • Microsoft Windows Server 2003
  • Microsoft Windows XP with Service Pack 1 (SP1)
  • Microsoft Windows XP with Service Pack 2 (SP2)
When you click certain Web site links, you may receive the following error message:
The instruction at 0x7777f3d9 reference memory at 0x0c73a8bb. The memory could not be read. Click OK to terminate the program.

CAUSE

This problem occurs with Web site links that use long URL strings that are called from scripts. This problem occurs because the additional information that is associated with a Web site URL is not correctly stored in the Index.dat file. The Index.dat file maintains a reference to all the Web site URLs that you visit. When you click a Web site link in Internet Explorer, Internet Explorer updates the Internet Explorer history with the Web site URL information. Sometimes, Internet Explorer stores additional information that is associated with the URL in the Index.dat file. If this additional information is very long, you receive the error message.

Note The Index.dat file is located in the %userprofile%\Local Settings\History folder.

RESOLUTION

Windows XP

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesTo apply this hotfix, you must have Windows XP SP1 or Windows XP SP2 installed on the computer.Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version            Size    File name    Service Pack
------------------------------------------------------------------------
07-Sep-2005  02:14  6.0.2900.2754   1,485,824  Shdocvw.dll  SP2    
07-Sep-2005  00:09  5.1.2600.2754      30,720  Arpidfix.exe SP2
06-Sep-2005  10:48  6.0.2800.1740   1,338,880  Shdocvw.dll  SP1

Windows Server 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesNo prerequisites are required.Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Date         Time   Version            Size    File name     Service Pack
-------------------------------------------------------------------------
03-Jul-2005  02:19  6.0.3790.363    1,058,304  Browseui.dll     
07-Sep-2005  02:10  6.0.3790.404    1,398,272  Shdocvw.dll      
07-Sep-2005  02:33  6.0.3790.2524   1,503,744  Shdocvw.dll   SP1   
07-Sep-2005  00:29  5.2.3790.2524      32,256  Arpidfix.exe  SP1

WORKAROUND

To work around this issue, use one of the following methods.

Method 1: Clear the temporary Internet files and the history cache

  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Under Temporary Internet files, click Delete Files, click to select the Delete all offline content check box, and then click OK.
  4. Under History, click Clear History, and then click OK.
  5. Clear the temporary Internet files and the history cache. To do this, click Clear History under History, click Yes, and then click OK.
  6. Restart Internet Explorer.

Method 2: Remove the History folder

  1. Restart the computer.
  2. Use administrative credentials to log on to the computer.
  3. Open Windows Explorer.
  4. Locate the %userprofile%\Local Settings\History folder for the user who is experiencing the problem.

    Note The Local Settings folder is a hidden folder. To view this folder, enable the Show hidden files and folders option in Windows Explorer. To do this, click the Tools menu in Windows Explorer, click Folder Options, click the View tab, enable the Show hidden files and folders option.
  5. Right-click the History folder, and then click Delete.
  6. When you are prompted to confirm the folder removal, click Yes.
  7. Close Windows Explorer.
  8. Restart the computer.
  9. Log on to the computer as the user who experiences the problem.
  10. Start Internet Explorer.
  11. On the Tools menu, click Internet Options.
  12. Under Temporary Internet files, click Delete Files, click to select the Delete all offline content check box, and then click OK.
  13. Restart Internet Explorer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/24/2006
Keywords:kbWinServ2003SP1fix kbWinXPpreSP3fix kbie600fix kbQFE kbfix kbbug kbHotfixServer kbpubtypekc KB899811 kbAudEndUser
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