You may receive an "Unknown error code: 456013" error message when you try to enable the management point role in Microsoft Systems Management Server 2003 (899716)


The information in this article applies to:

  • Microsoft Systems Management Server 2003

SYMPTOMS

When you try to enable the management point role in Microsoft Systems Management Server (SMS) 2003, you may receive the following error in the \SMS\Logs\MPSetup.log file on the SMS server:

Unknown error code: 456013
Setup was unable to create the Internet virtual directory CCM_Incoming The error code is 8002000

Note SMS is running on a Microsoft Windows Server 2003-based computer.

CAUSE

This problem occurs because the Microsoft Distributed Transaction Coordinator (MSDTC) service is running under the Local System account instead of under the NetworkService account in Windows Server 2003.

Note By default, the MSDTC service runs under the Local System account in Microsoft Windows 2000 and under the NetworkService account in Windows Server 2003.

RESOLUTION

To resolve this problem, uninstall and reinstall the MSDTC service. This procedure lets you use the NetworkService account again and automatically sets the password for the account.

Note The NetworkService account is a special, built-in account that is similar to an authenticated user account. The NetworkService account has the same level of access to resources and to objects as members of the Users group do. This limited access helps safeguard a system if individual services or processes are compromised. Services that run as the NetworkService account use the credentials of the computer account to access network resources. The password of the NetworkService account is managed by the computer. Therefore, you cannot use a user account to modify the password of the NetworkService account.

To uninstall and reinstall the MSDTC service, follow these steps:
  1. At a command prompt, type msdtc -uninstall.
  2. Restart the computer.
  3. At a command prompt, type msdtc -install.
  4. Set Startup type to Automatic for the MSDTC service, and then start the MSDTC service.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:7/11/2005
Keywords:kbtshoot kberrmsg kbprb KB899716 kbAudITPRO
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