TechNet Support WebCast: How to analyze and troubleshoot the Cancelable RPC dialog box (899618)

Session Summary

Wednesday, June 29, 2005

This Support WebCast discusses how to collect and analyze data to troubleshoot the Cancelable RPC dialog box. The presenters will discuss various reasons that the Microsoft Outlook "retrieving data" message may appear and how to use the Microsoft Exchange Best Practices Analyzer (ExBPA), the Performance wizard, Network Monitor traces, and other tools to troubleshoot this issue.

This is a Level 200 session presented by Nagesh Mahadev and Hamza Hassen..

Nagesh Mahadev joined Microsoft as a support professional on the Microsoft Exchange Client/Server Infrastructure team in June 2001. He is currently a support engineer in the Exchange Administration team. He has worked on site together with some of Microsoft's largest Premier customers to resolve mission critical and highly complex issues that involve their messaging infrastructures. Nagesh has a Master of Science degree in Information Systems from Arizona State University.

Hamza Hassen joined Microsoft as a support engineer on the Exchange Admin team in April 2001. Before joining Microsoft, Hamza held different positions. These include instructor, support engineer, consultant, and junior programmer. Hamza has a bachelor's degree in physics from Addis Ababa University in Ethiopia.

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