A Zero Touch Installation deployment operation is unsuccessful when SMS runs the ZeroTouchInstallation.vbs script that is included in the Microsoft Solution Accelerator for Business Desktop Deployment (899614)


The information in this article applies to:

  • Microsoft Solution Accelerator for Business Desktop Deployment

SYMPTOMS

When Microsoft Systems Management Server (SMS) runs the Zero Touch Installation (ZTI) script (ZeroTouchInstallation.vbs) that is included in the Microsoft Solution Accelerator for Business Desktop Deployment (BDD), the ZTI deployment operation is unsuccessful. Specifically, the ZTI client installation fails during the StateCapture phase.

On the client computer, the following event is logged in the Application log:Event ID: 7023
Type: Error
Description:
The OSD Agent service has terminated unexpectedly with the following error: No application is associated with the specific file for this operation. Additionally, the %systemroot%\Smsosd\OSDAgent.log file contains an error message that is similar to the following:
Action engine returns bIgnoreErrors = 0, METHOD_RETVAL= 0
Starting phase StateCapture.
Executing action State Capture
Action engine returns bIgnoreErrors = 0, METHOD_RETVAL= 80070483
Running command line: "\\SERVERNAME\SMSPKG$\PACKAGE \OSDCLIENTUI.EXE" /unregister
Successfully unregistered user interface
Successfully unregistered OSD environment object.
The operating system installation failed. Please contact your system administrator for assistance.

No application is associated with the specified file for this operation. (80070483)
Failed to cancel connection to \\SERVERNAME\SMSPKG$\PACKAGE (2250)
Installation failed with error code 80070483
Saving Logs into the Temp Folder : C:\WINNT\SMSOSD

CAUSE

This problem occurs because the Zero Touch Installation Deployment Feature Team Guide contains a documentation error. In the guide, a space character is missing between the ZeroTouchInstallation.vbs script and the phase parameter.

For all ZeroTouchInstallation.vbs phases, the command should have a space character between the ZeroTouchInstallation.vbs script and the phase parameter. For example, the command should have the following format:

ZeroTouchInstallation.vbs /phase:StateCapture

The Zero Touch Installation Deployment Feature Team Guide incorrectly omits this space character in the instructions for configuring the StateCapture, Preinstall, Postinstall, and StateRestore phases.

RESOLUTION

To resolve this problem, add a space character between the ZeroTouchInstallation.vbs script and the phase parameter.

For example, type the following command to add the StateCapture phase parameter: 

Zerotouchinstallation.vbs /phase:StateCapture

To correctly configure the State Capture action, follow these steps:
  1. In the SMS Administrator console, expand Image Packages, expand Package, and then click Programs.

    Note Package is the name of the package that you want to configure.
  2. In the details pane, double-click Program.
  3. In the Program Properties dialog box, click the Advanced tab.

    Note Program is the name of the program that you want to configure.
  4. In the Phase list, click State Capture, and then click Add.
  5. In the list of action types, click Custom, and then click OK.
  6. Complete the custom actions by using the information that is listed in the following table.

    Note ServerName is the name of the server that is hosting the shared folder.
    FieldValue
    NameZero Touch Installation-State Capture
    Command lineZerotouchinstallation.vbs /phase:StateCapture
    Files\\ServerName\ZTI\Customsettings.ini
    \\ServerName\ZTI\Dbnmpntw.dll
    \\ServerName\ZTI\Zerotouchinstallation.vbs
    \\ServerName\ZTI\Sqloledb.rll
    \\ServerName\ZTI\Updateuser.inf
    \\ServerName\USMT\*.*

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Zero Touch Installation, see the Zero Touch Installation Deployment Feature Team Guide that is included with the Microsoft Solution Accelerator for BDD Enterprise Edition. For more information, visit the following Microsoft Web site:

http://www.microsoft.com/technet/itsolutions/cits/dsd/enterprise/ZTIDFTGuide_1.mspx

Modification Type:MajorLast Reviewed:7/22/2005
Keywords:kbtshoot kbBug kbprb KB899614 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.