Management point installation is not successful after you upgrade a Systems Management Server (SMS) 2.0 site server to SMS 2003 (899362)


The information in this article applies to:

  • Microsoft Systems Management Server 2003, when used with:
    • Microsoft Windows 2000 Server SP4
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

A Microsoft Systems Management Server (SMS) 2.0 site server is running Microsoft Windows 2000 Server with Service Pack 4. After you upgrade the SMS 2.0 site server to SMS 2003, you experience the following symptoms:
  • Management point installation is not successful.
  • The upgraded site server cannot create the SMS\MP folders on the management point computer.
  • The following error message is logged in the SMS\Logs\Smsexec.log file on the site server:
    ERROR: Could not connect to registry key HKEY_LOCAL_MACHINE\Software\Microsoft\SMS on site server server name, sleeping 60 seconds. The operating system reported error 997: Overlapped I/O operation is in progress
    Note server name is the name of the management point computer.

CAUSE

This problem may occur if you use version 2.0.1520.5001 of the Aclreset.exe tool before you upgrade to SMS 2003. Version 2.0.1520.5001 of the Aclreset.exe tool is included in the SMS 2.0 Recovery Tools. The problem occurs because the SMS_SiteSystemToSiteServerConnection_SiteCode group does not have the correct permissions for the following registry subkey on the SMS site server:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS

For more information about the SMS 2.0 Recovery Tools, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=42A0123F-8117-40E4-8B9E-B5579996BAC1&displaylang=en

WORKAROUND

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To work around this problem, manually grant the SMS_SiteSystemToSiteServerConnection_SiteCode group Read permissions for the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS

To do this, follow these steps:
  1. On the SMS site server, click Start, click Run, type regedt32, and then click OK.
  2. Locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS

  3. On the Security menu, click Permissions, and then click Add.
  4. In the Look in list, click the name of the SMS site server computer.
  5. Click the SMS_SiteSystemToSiteServerConnection_SiteCode group, click Add, and then click OK.
  6. In the Permissions list, click to select the Allow check box for Read permission, and then click OK.
After you grant permissions to the SMS_SiteSystemToSiteServerConnection_SiteCode group, management point installation will succeed.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:8/8/2005
Keywords:kbSecurity kbSMSSecurity kbSMSMP kbSMS2003bug kbtshoot kberrmsg kbUpgrade KB899362 kbAudITPRO
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