The Svchost.exe process intermittently crashes with an access violation when the process uses the Wininet.dll file on a Windows XP-based computer (899342)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Wininet.dll	6.0.2900.2859	663,552	01-Mar-2006	21:54	x86

Registry update information

After you install the hotfix, use one of the following methods to update the registry.

Method 1

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Follow these steps, and then quit Registry Editor:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following key in the registry:

   HKEY_CURRENT_USER\Software\Policies\Microsoft\Internet Explorer\Feature Control\FEATURE_KEEP_CACHE_INDEX_OPEN_KB899342

3. On the Edit menu, point to New, and then click DWORD Value.
4. Type iexplore.exe, and then press ENTER.
5. On the Edit menu, click Modify.
6. Type 1, and then click OK.

Method 2

Follow these steps, and then quit Registry Editor:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following key in the registry:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_KEEP_CACHE_INDEX_OPEN_KB899342

3. On the Edit menu, point to New, and then click DWORD Value.
4. Type iexplore.exe, and then press ENTER.
5. On the Edit menu, click Modify.
6. Type 1, and then click OK.