No text is displayed in the Help and Support Center index on a computer that is running Windows XP (899296)



The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional

SYMPTOMS

When you uninstall a Microsoft Multilingual User Interface Pack (MUI) language software package on a computer that is running Microsoft Windows XP, the indexes in Help and Support Center are destroyed and are not rebuilt. No text is displayed in the Help and Support Center index.

WORKAROUND

To work around this problem, follow these steps:
  1. Create a file that is named FixHSCMUI.vbs that contains the following code.
    '''''''''''''''''''''''''''''''''''''''''
    ' Help and Support MUI Install '
    '''''''''''''''''''''''''''''''''''''''''
    Option Explicit
    
    ' Localizable text
    CONST strProcess = "Processing MUI Cab for LCID: "
    
    
    Dim objFSO, objHSCMUIFolder, objShell, objCab
    Dim objLCID, objSubFolders,objFiles
    Dim strHelpsvc, strHSCMUI, strMUILCID, strCab
    
    Set objFSO = CreateObject("Scripting.FileSystemObject")
    Set objShell = CreateObject("Wscript.Shell")
    strHSCMUI = objFSO.GetSpecialFolder(0).Path & "\Pchealth\MUI"
    strHelpsvc = objFSO.GetSpecialFolder(0).Path & "\Pchealth\Helpctr\Binaries\Helpsvc.exe "
    set objHSCMUIFolder = objFSO.GetFolder(strHSCMUI)
    set objSubFolders = objHSCMUIFolder.SubFolders
    For each objLCID in objSubFolders
    strMUILCID = objLCID.Name
    set objFiles = objLCID.Files
    for each objCab in objFiles
    strCab = objCab.Path
    if right(strCab,4) = ".cab" then
    wscript.echo strProcess & strMUILCID
    objShell.Run strHelpsvc & "/MUI_install " & strMUILCID & " " &_
    strCab,,true
    strCab = ""
    ' wscript.echo "Error code received: " & err.Number,,"Debug error check"
    end if
    next
    next
    
  2. Run the FixHSCMUI.vbs file. To do this, type the following command at a command prompt:

    cscript FixHSCMUI.vbs

    Note You must be logged on as a member of the Administrators group to run the FixHSCMUI.vbs file. Additionally, depending on system performance, this script may take some time to fix the indexes for all languages.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Steps to reproduce the problem

  1. On a computer that is running Windows XP, install the MUI update that is described in Microsoft Knowledge Base article 841625 or 883797 for the MUI languages that are installed on the computer.

    For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

    841625 An update is available for the Windows XP Service Pack 2 Multilingual User Interface Pack

    883797 An update is available for a language interface pack for Microsoft Windows XP Cumulative Help

  2. Uninstall the Windows XP MUI update by using Add or Remove Programs. To do this, click Start, click Run, type appwiz.cpl, and then click OK.
  3. Open Help and Support Center. To do this, click Start, click Help and Support, and then click Index.
  4. Click the Back button and the Forward button several times. No text is displayed in the Help and Support Center index.

Modification Type:MajorLast Reviewed:7/1/2005
Keywords:kbtshoot kbprb KB899296 kbAudDeveloper