No text is displayed in the Help and Support Center index on a computer that is running Windows XP (899296)
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
SYMPTOMSWhen you uninstall a Microsoft Multilingual User Interface Pack (MUI) language software package on a computer that is running Microsoft
Windows XP, the indexes in Help and Support Center are destroyed and are not rebuilt. No text is displayed in the Help and Support Center index.WORKAROUNDTo work around this problem, follow these steps:
- Create a file that is named
FixHSCMUI.vbs that contains the following code.
'''''''''''''''''''''''''''''''''''''''''
' Help and Support MUI Install '
'''''''''''''''''''''''''''''''''''''''''
Option Explicit
' Localizable text
CONST strProcess = "Processing MUI Cab for LCID: "
Dim objFSO, objHSCMUIFolder, objShell, objCab
Dim objLCID, objSubFolders,objFiles
Dim strHelpsvc, strHSCMUI, strMUILCID, strCab
Set objFSO = CreateObject("Scripting.FileSystemObject")
Set objShell = CreateObject("Wscript.Shell")
strHSCMUI = objFSO.GetSpecialFolder(0).Path & "\Pchealth\MUI"
strHelpsvc = objFSO.GetSpecialFolder(0).Path & "\Pchealth\Helpctr\Binaries\Helpsvc.exe "
set objHSCMUIFolder = objFSO.GetFolder(strHSCMUI)
set objSubFolders = objHSCMUIFolder.SubFolders
For each objLCID in objSubFolders
strMUILCID = objLCID.Name
set objFiles = objLCID.Files
for each objCab in objFiles
strCab = objCab.Path
if right(strCab,4) = ".cab" then
wscript.echo strProcess & strMUILCID
objShell.Run strHelpsvc & "/MUI_install " & strMUILCID & " " &_
strCab,,true
strCab = ""
' wscript.echo "Error code received: " & err.Number,,"Debug error check"
end if
next
next
- Run the FixHSCMUI.vbs file. To do this, type the following command at a command prompt:Note You must be logged on as a member of the Administrators group to run
the FixHSCMUI.vbs file. Additionally, depending on system
performance, this script may take some time to fix the indexes for all
languages.
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
Modification Type: | Major | Last Reviewed: | 7/1/2005 |
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Keywords: | kbtshoot kbprb KB899296 kbAudDeveloper |
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