E-mail addresses have been deleted from the Safe Senders tab, from the Safe Recipients tab, and from the Blocked Senders tab in Outlook 2003 (898848)


The information in this article applies to:

  • Microsoft Office Outlook Connector
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002

SYMPTOMS

You start Microsoft Office Outlook 2003. When you view the Junk E-mail Options dialog box, you notice that the e-mail addresses and the domain names on the following tabs have been deleted:
  • The Safe Senders tab
  • The Safe Recipients tab
  • The Blocked Senders tab
To view the Junk E-mail Options dialog box, point to Junk E-mail on the Actions menu, and then click Junk E-mail Options.

CAUSE

This issue occurs if the following conditions are true:
  • You added an e-mail account from one of the following Web-based e-mail services to your e-mail profile:
    • Hotmail
    • MSN Hotmail
    • Sympatico Mail
  • The e-mail account is controlled by a parent e-mail account.

WORKAROUND

To work around this issue, remove the Web-based e-mail account from the existing profile, and then add the Web-based e-mail account to a new profile. To do this, follow these steps:
  1. In Outlook 2003, click E-mail Accounts on the Tools menu.
  2. Click View or change existing e-mail accounts, and then click Next.
  3. Click the Web-based e-mail account, and then click Remove.
  4. Use one of the following methods to open the Mail item in Control Panel:
    • If you are using Control Panel in the Category view, click Start, click Control Panel, click User Accounts, and then click Mail.
    • If you are using Control Panel in the Classic view, click Start, click Control Panel, and then double-click Mail.
  5. Click Show profiles, and then click Add.
  6. In the Profile name box, type ParentalControlled, and then click OK.
  7. Click Add new e-mail account, and then follow the instructions that appear on the screen to add the Web-based e-mail account to this profile.

MORE INFORMATION

For more information about how to use Web-based e-mail services together with Outlook, click the following article numbers to view the articles in the Microsoft Knowledge Base:

287424 How to configure Outlook with Hotmail

287604 How to configure MSN to work with Outlook 2002 and with Outlook 2003

Modification Type:MajorLast Reviewed:5/5/2005
Keywords:kbSpam kbemail kbaccounts kbtshoot kbprb KB898848 kbAudEndUser
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