In Visio 2003, the colors of shapes are incorrectly displayed or incorrectly printed in black and white (897766)

RESOLUTION

To troubleshoot this issue, follow these steps.

Step 1: Determine whether the issue is related to your video adaptor

To determine whether the issue is related to your video adaptor, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

1. Shut down and then restart the computer.
2. When you see the "Please select the operating system to start" message, press F8.
3. Use the ARROW keys to select Safe Mode, and then press ENTER.
4. If you have a dual-boot or multi-boot computer, select the appropriate operating system from the list that appears, and then press ENTER.
5. Start Visio, and then open your drawing.
6. Use one of the following procedures, depending on your situation:
   • If the issue no longer occurs, the issue may be related to your video adaptor. Update the video adaptor driver. Contact the manufacturer of your video adaptor for information about how to obtain and install the latest version of the video driver for your video adaptor.
     
     For information about how to contact the manufacturer of your video adaptor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

     65416 Hardware and software vendor contact information, A-K
     
     60781 Hardware and software vendor contact information, L-P
     
     60782 Hardware and software vendor contact information, Q-Z

   • If the issue persists, go to the "Step 2: Create a new user profile" section.

Step 2: Create a new user profile

Create a new user profile, and then test to see if the new user profile resolves the issue. To do this, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

1. Log on as the administrator or as a user who has administrator credentials.
2. Click Start, right-click My Computer, and then click Manage.
3. Expand Local Users and Groups, and then expand Users.
4. On the Action menu, click New User.
5. Type the user name and the password for the new user. Specify any additional settings that you want, click Create, and then click Close.
6. Log on to the computer as the new user whose profile you created in step 2e.
7. Configure Windows Explorer to show hidden files and folders. To do this, follow these steps:
   1. Start Windows Explorer.
   2. On the Tools menu, click Folder Options, and then click the View tab.
   3. In the Advanced Settings box, click Show hidden files and folders, and then click OK.
8. Start Visio 2003, and then open your drawing.
9. Use one of the following procedures, depending on your situation:
   • If the issue no longer occurs when you log on to the computer by using the new user profile, delete the files that are located in the following folders in your original user profile. In the following paths, UserName is the original user name that you used to log on to the computer.

     • Drive:\Documents and Settings\UserName\Application Data\Microsoft\Visio

       This folder is present on the hard disk only if you created a custom toolbar in Visio 2003.

     • Drive:\Documents and Settings\UserName\Local Settings\Application Data\Microsoft\Visio

     Note When you delete the files that are contained in these folders, custom toolbars and custom folders that you configured in Visio 2003 are removed. Therefore, you have to reconfigure the custom toolbars and the custom folders that you want.
   • If the issue persists, log off the computer as the new user whose profile you created. Log on to the computer by using your original user profile, and then go to the "Step 3: Delete the HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Visio registry subkey" section.
10. Log on to the computer by using your original user profile.

Step 3: Delete the HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Visio registry subkey

Delete the following registry subkey: This registry subkey stores Visio 2003 settings. This subkey is re-created the next time that you start Visio 2003. When you start Visio 2003 after you delete this subkey, Visio 2003 uses the default settings. If you previously used custom settings, reconfigure Visio 2003 to use the custom settings that you want.

To delete this subkey, follow these steps.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Right-click the following registry subkey, and then click Delete:

   HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Visio

3. Click Yes when you are prompted to confirm the deletion.
4. Quit Registry Editor.