Description of the Microsoft Office 2003 post-Service Pack 1 hotfix package: April 6, 2005 (896604)


The information in this article applies to:

  • Microsoft Office Professional Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Students and Teachers Edition 2003
  • Microsoft Office Excel 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Word 2003

SUMMARY

Microsoft has released the Microsoft Office 2003 post-Service Pack 1 hotfix package for Microsoft Office 2003. This article describes the following information about the hotfix package:

  • Issues that the hotfix package fixes
  • Prerequisites for installing the hotfix package
  • Information about whether you must restart the computer after you install the hotfix package
  • Information about whether the hotfix package is replaced by any other hotfix package
  • Information about whether you must make any registry changes to use one or more of the hotfixes in the package
  • Files that the hotfix package contains

Article contents

INTRODUCTION

This article describes the Microsoft Office 2003 Document Imaging issue that is fixed in the Office 2003 post-Service Pack 1 hotfix package that is dated April 6, 2005.

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Issue that the hotfix package fixes

This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
  • When you print an image document, such as an .mdi file, a .tif file, or a .tiff file, from Microsoft Office 2003 Document Imaging to a printer, you may experience resource limitations in the Graphics Device Interface (GDI). One or more of the following symptoms may occur:
    • The program may be unresponsive and may appear to stop responding.
    • The document does not print.
    • The following event message may be logged in the system event log: Event Type: Error
      Event Source: Print Event
      Category: None
      Event ID: 61
      Description: The document document name owned by username failed to print on printer printer name. Win32 error code returned by the print processor: 3003. A StartDocPrinter call was not issued.
    Note This issue may occur when you print to any printer. This includes a printer that is attached to a print server.
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MORE INFORMATION

Service pack information

This problem was first corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Prerequisites

The following list contains prerequisites for the hotfix package:
  • The optimized version of this hotfix is a post-Microsoft Office 2003 Service Pack 1 (SP1) hotfix. To install the hotfix, you must have Office 2003 SP1 installed.

    For more information about Office 2003 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

    842532 Description of Office 2003 Service Pack 1

  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with Office 2003 SP1 installed or on a computer that is running Office 2003 without Office 2003 SP1 installed. However, we have tested this hotfix more extensively on a computer that is running Office 2003 with Office 2003 SP1 installed than we have on a computer that is running Office 2003 without Office 2003 SP1 installed. If you install this hotfix on a computer that is running Office 2003 without Office 2003 SP1 installed, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.
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Restart information

You do not have to restart the computer after you install this hotfix.

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Hotfix replacement information

This hotfix is not replaced by any later hotfix.

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Registry information

You do not have to create or modify any registry keys to enable the hotfix that this package contains.

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Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Download information
   Date         Time   Version        Size       File name
   -------------------------------------------------------------------------
   06-Apr-2005  06:55  5.0.2919.6304  1,236,512  Office2003-kb896604-glb.exe
Microsoft Windows Installer .msp file information
   Date         Time   Size       File name
   ------------------------------------------------------------------------
   06-Apr-2005  01:47  6,235,136  Mdivwctlff.msp (full-file/administrative)
   05-Apr-2005  23:07  3,053,568  Mdivwctlop.msp (optimized)

After the hotfix is installed, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.
   Date         Time   Version      Size       File name
   --------------------------------------------------------
   16-Mar-2005  01:55  11.0.6426.2    444,416  Mdivwctl.dll     
   18-May-2004  23:06  11.0.2232.1  1,035,264  Mspcore.dll

Additional notes:
  • For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.
  • For more information about the differences between the two .msp files, see the "Strategies for updating Office 2003 installations" topic. To see this topic, visit the following Microsoft Web site:

    http://office.microsoft.com/en-us/assistance/HA011525741033.aspx

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REFERENCES

For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbOffice2003SP2fix kbprint kberrmsg kbBug kbfix kbHotfixRollup kbOffice2003preSP2fix KB896604 kbAudEndUser kbAudITPRO
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