A program may not run successfully on a SMS 2003 Advanced Client computer (896497)


The information in this article applies to:

  • Microsoft Systems Management Server 2003

SYMPTOMS

A program (Program B) may not run successfully on a Microsoft Systems Management Server (SMS) 2003 Advanced Client computer if the following conditions are true:
  • Program B depends on Program A. Program A has previously been advertised and runs independently on the same SMS 2003 Advanced Client computer.
  • You enable the Download program from distribution point setting on the Advanced Client tab in the Advertisement_Name Advertisement Properties dialog box of the package that contains Program B.
For a more detailed example, see the "More Information" section.

CAUSE

This issue occurs because the SoftwareDistribution policy can be unintentionally set not to rerun a program that has previously been executed. (The SoftwareDistribution policy is used to download and to run programs.) A program may not run when the program depends on another program that has previously run.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How To obtain the latest Systems Management Server 2003 service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Systems Management Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have SMS 2003 Service Pack (SP1) installed before you apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   14-Jun-2004  02:50  2.0.156.0         254,455  Deployac.exe     
   24-Oct-2004  21:40  2.50.3174.1145    282,112  Execmgr.dll      
   24-Oct-2004  21:40                    511,488  Sms2003ac-sp1-kb896497-x86.msp
   24-Dec-2003  22:30  2.50.2726.154      40,960  Smsse.dll        
   20-May-2005  01:15                        562  Smsconfig.inf

Installation instructions

To install this hotfix, follow these steps:
  1. Create a shared folder in a location that can be accessed by the SMS site servers.
  2. Copy the SMS2003-SP1-KB896497-X86-ENU.exe hotfix file to the new shared folder.
  3. On each SMS primary and secondary site server in your environment, log on by using an account that has administrative credentials.
  4. Close the SMS Administrator Console if it is open.
  5. On each primary and secondary site server, connect to the shared folder that contains the hotfix, double-click the SMS2003-SP1-KB896497-X86-ENU.exe file, and then follow the instructions in the wizard.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.

MORE INFORMATION

Example

  1. Advertisement 1 specifies that Program A should run on a SMS 2003 Advanced Client computer.
  2. Program A runs when Advertisement 1 is received.
  3. Advertisement 2 specifies that Program B depends upon Program A. The properties of Advertisement 2 specify that SMS 2003 Advanced Client computers should download programs from the distribution point.
  4. When Advertisement 2 is received on the SMS 2003 Advanced Client computer, Advertisement 2 may determine that Program A has already run successfully. Therefore, Advertisement 2 does not trigger Program A to rerun. Therefore, Program B does not run.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:4/14/2006
Keywords:kbQFE kbHotfixServer kbfix kbExpertiseInter kbSMS2003spfix kbsms200sp2fix KB896497 kbAudITPRO
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