If a 16-bit PC Card is removed and replaced with another 16-Bit PC Card while Windows XP is in standby or hibernation, the new PC Card may not be correctly recognized when you resume the computer (896360)


The information in this article applies to:

  • Microsoft Windows XP Service Pack 2, when used with:
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Home Edition

SYMPTOMS

While a computer that is running Microsoft Windows XP with Service Pack 2 (SP2) is on standby or in hibernation, you replace a 16-bit PC card with a new 16-bit PC card. After you resume the computer from hibernation or from standby, the new PC card is not detected. Additionally, Device Manager displays the old PC card with a yellow exclamation mark next to the name of the card.

CAUSE

This problem occurs if the old PC card and the new PC card have different voltage values.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows XP, 32-bit x86-based versions
Date         Time   Version           Size  File name
------------------------------------------------------
06-May-2005  23:50  5.1.2600.1682  116,096  Pcmcia.sys
06-May-2005  23:42  5.1.2600.2672  120,192  Pcmcia.sys
Windows XP, 64-bit Itanium-based versions
Date         Time   Version           Size  File name
------------------------------------------------------
06-May-2005  11:36  5.1.2600.1682  309,632  Pcmcia.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Power States

  • S0 On
  • S1 Standby
  • S2 Standby
  • S3 Standby
  • S4 Hibernate
  • S5 Off
For more information about system power states, visit the following Microsoft Web site:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/kmarch/hh/kmarch/PwrMgmt_dd486e41-1145-4d1b-8910-7a729c3c51f7.xml.asp

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbWinXPpreSP3fix kbfix kbbug KB896360 kbAudEndUser kbAudITPRO
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