You cannot rotate and save an image file in Windows Picture and Fax Viewer on a computer that is running Windows XP or Windows Server 2003 (896269)


The information in this article applies to:

  • Microsoft Windows XP Service Pack 2, when used with:
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Service Pack 1, when used with:
    • Microsoft Windows XP Professional 64-Bit Edition (Itanium)
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Home Edition
  • Microsoft Windows Server 2003 SP1, when used with:
    • Microsoft Windows Server 2003, Enterprise Edition
    • Microsoft Windows Server 2003, Enterprise x64 Edition
    • Microsoft Windows Server 2003, Standard Edition
    • Microsoft Windows Server 2003, Standard x64 Edition
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

SYMPTOMS

If you try to rotate an image file in Windows Picture and Fax Viewer, you receive the following error message:
Because this image is read-only, the rotated version cannot be saved using the same file name. To save it, click Copy To and give it a new file name.
This symptom occurs if you access an image file that is stored on a shared location. Additionally, you experience the following symptoms:
  • You cannot save the image file by using a new file name.
  • The file is removed from the shared location. This symptom occurs if you try to save the image file by using the same name after you use the Uniform Naming Convention (UNC) path of the shared location to access the image file.
You experience these symptoms if the following conditions are true:
  1. The image file is stored in a shared folder on a remote computer that is running Microsoft Windows XP Service Pack 1 (SP1), Windows XP Service Pack 2 (SP2), or Microsoft Windows Server 2003 Service Pack 1 (SP1). This remote computer is joined to a domain.
  2. You have set the change permission for the Everyone group on the shared location.
  3. You use a domain user account without administrative rights to access the share from another Windows XP-based client computer or Windows Server 2003-based client computer.

CAUSE

This behavior occurs because Windows Picture and Fax Viewer uses the ReplaceFile Application Programming Interface (API). Windows Picture and Fax Viewer uses the ReplaceFilewithout API without using the REPLACEFILE_IGNORE_MERGE_ERRORS flag.

RESOLUTION

Windows Server 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesThis hotfix requires Windows Server 2003 Service Pack 1 (SP1).Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Shimgvw.dll6.0.3790.2783488,44801-Sep-200612:44x86
Windows Server 2003, x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Shimgvw.dll6.0.3790.2783633,34431-Aug-200622:27x64SP1Not Applicable
Wshimgvw.dll6.0.3790.2783488,44831-Aug-200622:27x86SP1WOW
Windows Server 2003, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Shimgvw.dll6.0.3790.27831,033,72831-Aug-200622:29IA-64SP1Not Applicable
Wshimgvw.dll6.0.3790.2783488,44831-Aug-200622:29x86SP1WOW

Windows XP

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesThis hotfix requires Windows XP Service Pack 1 (SP1) or Service Pack 2 (SP2).Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP Service Pack 1, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Shimgvw.dll6.0.2800.1690420,86419-May-200516:16x86
Windows XP Service Pack 2, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Shimgvw.dll6.0.2900.2680438,27219-May-200516:09x86
Windows XP, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Shimgvw.dll6.0.2800.1690909,31219-May-200501:14IA-64SP1Not Applicable
Wshimgvw.dll6.0.2800.1690420,86419-May-200501:16x86SP1WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to integrate software updates into your Windows installation source files, click the following article number to view the article in the Microsoft Knowledge Base:

828930 How to integrate software updates into your Windows installation source files

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the ReplaceFile API, visit the following Microsoft Web site:

http://msdn.microsoft.com/library/default.asp?url=/library/en-us/fileio/fs/replacefile.asp

Modification Type:MajorLast Reviewed:9/15/2006
Keywords:kbQFE kbHotfixServer kbWinXPpreSP3fix kbfix kbbug kbpubtypekc KB896269 kbAudEndUser kbAudITPRO
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