The Lsass.exe process stops responding or uses 100 percent of the CPU resources on a Microsoft Windows 2000-based computer (896179)

SYMPTOMS

You may experience one of the following symptoms on a Microsoft Windows 2000-based computer:

The Lsass.exe process stops responding. Windows 2000 automatically restarts.
The Lsass.exe process uses 100 percent of the CPU resources.

Also, the following event message is logged in the System log of the Event Viewer:

Event Type: Error
Event Source: LsaSrv
Event Category: Devices
Event ID: 5000
Date: <date>
Time: <time>
User: N/A
Computer: <computer name>
Description:
The security package Negotiate generated an exception. The package is now disabled.
The exception information is the data.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer to reinitialize the Lsass.exe process after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version           Size     File name
   -----------------------------------------------------------
   24-Mar-2004  02:17  5.0.2195.6876     388,368  Advapi32.dll     
   24-Mar-2004  02:17  5.0.2195.6866      69,904  Browser.dll      
   24-Mar-2004  02:17  5.0.2195.6824     134,928  Dnsapi.dll       
   24-Mar-2004  02:17  5.0.2195.6876      92,432  Dnsrslvr.dll     
   24-Mar-2004  02:17  5.0.2195.6883      47,888  Eventlog.dll     
   24-Mar-2004  02:17  5.0.2195.6890     143,632  Kdcsvc.dll       
   18-Mar-2005  06:03  5.0.2195.7036     206,608  Kerberos.dll     
   21-Sep-2003  00:32  5.0.2195.6824      71,888  Ksecdd.sys
   15-Oct-2004  18:16  5.0.2195.6987     513,296  Lsasrv.dll       
   25-Feb-2004  23:59  5.0.2195.6902      33,552  Lsass.exe        
   11-Mar-2004  02:37  5.0.2195.6897     123,152  Msv1_0.dll       
   10-Jun-2004  16:58  5.0.2195.6949     309,008  Netapi32.dll     
   24-Mar-2004  02:17  5.0.2195.6891     371,472  Netlogon.dll     
   24-Mar-2004  02:17  5.0.2195.6896   1,028,880  Ntdsa.dll        
   24-Mar-2004  02:17  5.0.2195.6897     388,368  Samsrv.dll       
   24-Mar-2004  02:17  5.0.2195.6893     111,376  Scecli.dll       
   24-Mar-2004  02:17  5.0.2195.6903     253,200  Scesrv.dll       
   07-Feb-2005  05:35  5.0.2195.7026   6,301,696  Sp3res.dll       
   24-Mar-2004  02:17  5.0.2195.6824      50,960  W32time.dll