The Information Store service stops responding when an IMAP4 user uses a list command to list the public folders in Exchange Server 2003 (894865)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition

SYMPTOMS

The Microsoft Exchange Information Store service stops responding when an Internet Message Access Protocol version 4rev1 (IMAP4) user sends a list command to list the public folders in Microsoft Exchange Server 2003. This problem occurs when the following conditions are true:
  • The IMAP4 user does not have a private mailbox on the Exchange server.
  • The Exchange server does not let IMAP4 users list the public folders.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this software update requires Microsoft Exchange Server 2003 Service Pack 1 (SP1).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   18-Mar-2005  07:40  6.5.7232.94        82,944  Eximap4.dll      
   18-Mar-2005  07:40  6.5.7232.94        22,016  Expop3.dll       
   18-Mar-2005  07:41  6.5.7232.94        26,112  Exproto.dll      
   18-Mar-2005  07:03  6.5.7232.94        27,648  Febecfg.dll      
   18-Mar-2005  07:40  6.5.7232.94        23,040  Iisif.dll        
   18-Mar-2005  07:42  6.5.7232.94       133,632  Iisproto.dll     
   18-Mar-2005  07:42  6.5.7232.94        56,832  Imap4be.dll      
   18-Mar-2005  07:04  6.5.7232.94       122,880  Imap4fe.dll      
   17-Mar-2005  15:40  6.5.7232.94       119,296  Imap4svc.dll     
   18-Mar-2005  07:40  6.5.7232.94        27,136  Pop3be.dll       
   18-Mar-2005  07:04  6.5.7232.94        12,288  Pop3fe.dll       
   18-Mar-2005  07:37  6.5.7232.94        69,120  Pop3svc.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the list command, click the following article number to view the article in the Microsoft Knowledge Base:

189325 IMAP4 client/server commands

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages

Modification Type:MinorLast Reviewed:7/25/2006
Keywords:kbQFE KBHotfixServer kbexchPOPIMAPNNTP kbfix kbBug kbpubtypekc KB894865 kbAudITPRO
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