The Dell Media Experience program starts unexpectedly when you use the mouse tilt wheel to scroll to the right (894519)


The information in this article applies to:

  • Microsoft IntelliMouse Explorer
  • Microsoft Laser Mouse 6000
  • Microsoft Optical Desktop Elite for Bluetooth 2.0
  • Microsoft Optical Desktop with Fingerprint Reader
  • Microsoft Wireless IntelliMouse Explorer 2.0
  • Microsoft Wireless IntelliMouse Explorer for Bluetooth
  • Microsoft Wireless IntelliMouse Explorer for Bluetooth 2.0
  • Microsoft Wireless IntelliMouse Explorer with Fingerprint Reader
  • Microsoft Wireless Laser Desktop 6000
  • Microsoft Wireless Laser Desktop 6000 v2.0
  • Microsoft Wireless Laser Mouse 8000
  • Microsoft Wireless Laser Mouse 6000
  • Microsoft Wireless Laser Mouse 5000
  • Microsoft Wireless Notebook Laser Mouse 6000
  • Microsoft Wireless Notebook Optical Mouse 4000
  • Microsoft Wireless Optical Desktop
  • Microsoft Wireless Optical Desktop 2.0
  • Microsoft Wireless Optical Desktop 3.0
  • Microsoft Wireless Optical Desktop 5000
  • Microsoft Wireless Optical Desktop Comfort Edition
  • Microsoft Wireless Optical Desktop Elite
  • Microsoft Wireless Optical Desktop Pro
  • Microsoft Wireless Optical Desktop Pro 2.0
  • Microsoft Wireless Optical Mouse 2.0
  • Microsoft Wireless Optical Mouse 5000
  • Microsoft Wireless Optical Mouse 3000
  • Wireless Optical Desktop 3000

SYMPTOMS

When you try to scroll to the right by using the tilt wheel on the mouse, the Dell Media Experience program may start unexpectedly. This behavior also occurs when you use the keyboard to scroll up or down.

Note This behavior can occur on any mouse or with any combination of desktop hardware that uses the Tilt Wheel technology.

WORKAROUND

To work around this behavior, disable the PCMService.exe process so that it does not load when you start your computer. To do this, follow these steps:
  1. Click Start, click Run, type msconfig, and then click OK to open the System Configuration Utility.
  2. On the Startup tab, click to clear the PCMServices check box, and then click OK.
  3. Click Restart to restart your computer.

REFERENCES

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

310560 How to troubleshoot by using the System Configuration utility in Windows XP

252473 Removing startup items listed in MSConfig

Modification Type:MajorLast Reviewed:10/6/2006
Keywords:kbtshoot kbprb KB894519 kbAudEndUser
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