An incorrect number of unread items is still displayed for a public folder in the "Favorite Folders" pane in Microsoft Outlook after you install the hotfix for Exchange Server 2003 that is described in the Knowledge Base article 843159 (893164)

SYMPTOMS

Consider the following scenario. You add a public folder to the Favorite Folders pane in Microsoft Outlook. You notice that an incorrect number of unread items is displayed for the public folder. To resolve the problem, you install the hotfix that is described in the following Microsoft Knowledge Base article:

843159 An incorrect number of unread items may be displayed for public folders when you use Outlook with Exchange Server 2003

Then, you run the following command to repair any inconsistencies:

isinteg -s servername -test folder -fix

In this scenario, an incorrect number of unread items is still displayed for the public folder in the Favorite Folders pane. For example, the number of unread items may be displayed as one or more even though there are no unread items in the public folder.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   21-Jun-2005  03:00  6.5.7233.28     3,261,952  Mdbmsg.dll       
   04-Jun-2005  01:56                      3,304  Redir.asp
   21-Jun-2005  03:33  6.5.7233.28     5,176,832  Store.exe

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates