Unable to Log On to Virtual Machines Designed for MOAC with a Non-US English Keyboard Layout (892688)

RESOLUTION

One way to resolve this issue is to perform the following steps:

Identify the equivalent keystrokes with your current keyboard and use those keystrokes instead. For example, here are the equivalent keystrokes when using an English (United Kingdom) keyboard:

@ = "
# = £

One way to quickly identify the equivalent keystrokes is to temporarily test various keystrokes in the User name text box so that the characters can be seen.

Another way to identify the equivalent keystrokes is to add the English (United States) keyboard layout using the Regional and Language Options control panel. Next, select the English (United States) keyboard layout and use the On-Screen Keyboard utility to identify the keyboard differences. See Help and Support Center on the Start menu for additional information on the Regional and Language Options and the On-Screen Keyboard utility.

Once you have successfully logged on to the virtual machine, you may choose to change the keyboard layout of the virtual machine to use your desired input language and keyboard layout by performing the following steps:

Note: The virtual machines include with MOAC were designed and tested for the English (United States) input language and keyboard layout. Changing the input language and keyboard layout can affect some steps in the Lab Manual.

1. Log on to the virtual machine.

2. Click the Start button, Control Panel, and then Date and Time. On the Time Zone tab, select the appropriate Time Zone and click OK.

3. Click the Start button, Control Panel, and then Regional and Language Options.

4. On the Regional Options tab in the Standards and Formats section, select your format. In the Location section, select your location.

5. On the Languages tab, in the Text services and input languages section, click Details.

6. On the Settings tab, add your input language and keyboard layout. Remove the English (United States) input language and keyboard layout. Click OK.

7. In the Error dialog box that appears indicating that English (United States) could not be removed because it is currently in use, click OK.

8. On the Advanced tab in the Language for non-Unicode programs section, select your language. In the Default user account settings section, select the Apply all settings to the current user account and to the default user profile checkbox. In the Change Default User Settings dialog box that appears, click OK.

9. Click OK to close the Regional and Language Options control panel. In the Advanced dialog box that appears asking if you want to install the required files on the hard disk, click Yes. In the Change Regional Options dialog box that appears asking if you want to restart the computer, click Yes.

10. After the virtual machine restarts, it will use the selected input language and keyboard layout.