FIX: COM Transaction Integrator calls fail intermittently when the calls use the USERID feature, the PASSWORD feature, and the REOverride feature in Host Integration Server 2000 (892511)


The information in this article applies to:

  • Microsoft Host Integration Server 2000

SYMPTOMS

COM Transaction Integrator (COMTI) calls fail intermittently under load conditions. This problem occurs when the COMTI calls use the USERID feature, the PASSWORD feature, and the REOverride feature.

Note These new features are discussed in Microsoft Knowledge Base (KB) article 839038.

When this problem occurs, the following error messages may be logged in the Application log:
  • Message 1
    Event Type: Error
    Event Source: COMTI Admin
    Event Category: MORE
    Event ID: 2000
    Date: date
    Time: time
    User: N/A
    Computer: ServerName
    Description: (2000) COM Transaction Integrator Manager objects failed in loading a Remote Environment description:

    Remote Environment Identifier: {CC5B2496-4B57-4E66-AF6C-C88DD07FF6E0}

    Exception description: (2100) Registry keys initialized during installation of COM Transaction Integrator software are missing or have been corrupted.
    Location: '0xf'
    Exception: '0x6'

    EXPLANATION A management object could not retrieve information about a Remote Environment. This failure may indicate that information in the registry has been corrupted or lost, or that resources may be temporarily unavailable.

    ACTION
    Close all applications. Start the COMTI Manager. Navigate to the My Computer item in the Microsoft Transaction Server folder and perform a Shut Down Server Processes command. Select the Remote Environments folder. If the COMTI Manager reports the presence of corrupted Remote Environment descriptions, review the information in the NT Event Log for messages providing more detailed information about the problem. If necessary, delete and create new Remote Environment descriptions.
    If the COMTI Manager continues to report corrupted Remote Environment descriptions, contact support. For more information, see Help and Support Center at http://support.microsoft.com.
  • Message 2
    Event Type: Error
    Event Source: COMTI Admin
    Event Category: MOREC
    Event ID: 2001
    Date: date
    Time: time
    User: N/A
    Computer: ServerName
    Description: (2001) COM Transaction Integrator management objects failed in loading Remote Environment class information:

    Remote Environment Class ID:
    {6F5169CE-6835-11d0-8C39-00C04FC2F9BC}

    Exception description: (2100) Registry keys initialized during installation of COM Transaction Integrator software are missing or have been corrupted.
    Location: '0x15'
    Exception: '0x6'

    EXPLANATION A management object could not retrieve information about a Remote Environment class. This may indicate that an older version of the Snapin is remotely accessing a later version which is not supported. Otherwise, information in the registry could have been corrupted or lost, or resources may be temporarily unavailable.

    ACTION If the Exception description above shows a version 'RECn', you are remotely accessing a COMTI version more recent than the one installed locally. Uplevel remote admin is not supported, but downlevel works with some restrictions. If possible, upgrade the local computer's COMTI software to the same version as the remote computer.
    Otherwise, close all applications, and start the COMTI Manager. Navigate to the My Computer item in the Microsoft Transaction Server folder and perform a Shut Down Server Processes command.
    Select the Remote Environments folder. If the COMTI Manager reports the presence of corrupted Remote Environment descriptions, review the information in the NT Event Log for messages providing more detailed information about the problem.
    If the COMTI Manager continues to report corrupted Remote Environment class descriptions, reinstall the COM Transaction Integrator product.
    If failures continue to be reported, contact support. For more information, see Help and Support Center at http://support.microsoft.com.
  • Message 3
    Event Type: Error
    Event Source: COMTI
    Event Category: General
    Event ID: 102
    Date: date
    Time: time
    User: UserName
    Computer: ServerName
    Description: (102) COM Transaction Integrator reported the following exception to the client:

    Component: Component.Name.1
    Method: MethodName

    Exception description: (1300) COM Transaction Integrator was unable to allocate a state machine to process the method call (progress=4, hr=0xc0000835).

    EXPLANATION An Automation exception representing an error condition was returned to a COM Transaction Integrator client. The description shown above contains more information about the exception that was reported.

    ACTION The exception may be caused by communication problems or errors in your host application. See the exception description for corrective actions. For more information, see Help and Support Center at http://support.microsoft.com.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Host Integration Server 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version     Size     File name
   -----------------------------------------------------
   22-Apr-2005  01:23  5.0.0.2061  323,856  Cedrmsgs.dll
   22-Apr-2005  01:23  5.0.0.2061  311,568  Mobase.dll
   22-Apr-2005  01:23  5.0.0.2061  119,056  Tagen.dll
   22-Apr-2005  01:23  5.0.0.2061   82,192  Tranlu62.dll
   22-Apr-2005  01:23  5.0.0.2061  114,960  Trantcp.dll
Note Because of file dependencies, the most recent fix that contains these files may contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

REFERENCES

For more information about the USERID feature, the PASSWORD feature, and the REOverride feature, click the following article number to view the article in the Microsoft Knowledge Base:

839038 FIX: New features are available for security credentials and host access in the COM Transaction Integrator for Host Integration Server 2000

Modification Type:MajorLast Reviewed:9/20/2006
Keywords:kbHotfixServer kbQFE kbhis2000 kberrmsg kbfix kbbug kbpubtypekc KB892511 kbAudDeveloper
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