Microsoft CRM 1.2 changes an e-mail attachment's file name extension to .txt when Microsoft CRM creates an activity record and an attachment record for an e-mail that you receive (892054)

SYMPTOMS

You receive an e-mail message that contains an attachment. Microsoft Business Solutions CRM 1.2 creates an activity record and an attachment record. When you view the attachment object in the e-mail message, you see that the attachment's file name extension is not .txt. For example, the file name extension is .pdf. However, when you view the attachment for the activity record in Microsoft CRM, you see that Microsoft CRM has changed the file name extension to .txt. This problem does not occur for all e-mail attachments.

CAUSE

This problem occurs if the e-mail message's filename value is not enclosed in double quotation marks. The filename value is in the content-disposition attribute of the MIME header.

RESOLUTION

To resolve this problem, apply hotfix 890596. For information about hotfix 890596, click the following article number to view the article in the Microsoft Knowledge Base:

890596 You cannot read e-mail messages in Microsoft CRM Sales for Outlook when the messages are encoded in the KOI8-R, KOI8-U, or ISO 8859-5 character sets

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.