Error messages that you receive when you try to open Money by using your Passport Network credentials (891338)

RESOLUTION

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
To resolve this issue, use the following methods in the order that they appear in.

Method 1: Correct the system date

To resolve this issue if the system date is not set correctly, change the system date to the correct date and time. To do this, close Money and follow these steps:

1. Click Start, click Run, type timedate.cpl, and then click OK.
2. Change the date and time to today's date and time.
3. Click OK to accept the changes.
4. Open Money and attempt to sign in.

If these steps do not resolve your issue, continue to Method 2.

Method 2: Verify your Internet connection

1. Start Microsoft Internet Explorer.
2. Visit the following Microsoft Web site:

   http://moneycentral.msn.com/home.asp

If you cannot connect to this Microsoft Web site, contact your ISP to troubleshoot your connection issues.

If you can connect to this Microsoft Web site, go to Method 3.

Method 3: Verify your Passport Network status

1. Start Internet Explorer.
2. Visit the following Microsoft Web site:

   http://moneycentral.msn.com/home.asp

3. Click Sign In, type the Passport Network information that you use in Money, and then click Sign In. If you are automatically signed in to the Passport Network, follow these steps:
   1. Click Sign Out, and then click Sign In.
   2. Type the Passport Network information that you use in Money, click to clear the Sign me in automatically check box, and then click Sign In.
4. Click Sign Out again, and then start Money. Try to sign in to the Passport Network when you are prompted to.

If this does not resolve the issue, go to Method 4.

Method 4: Verify that Money detects your Internet connection

1. Click Start, point to Search, and then click For Files or Folders.
2. Click All files and folders.
3. In the All or part of the file name box, type Sample.mny, click My Computer in the Look in box, and then click Search.
4. In the list of found files, double-click the Sample.mny file for Money.
5. In Money, click Tools, point to Internet Updates, click Update now, and then click Update.

After you choose to update, examine the "Call Summary" message to see if there is an error that is associated with the connection. To do this, click Tools, click Internet Updates, and then click Read Call Summary Messages.

If you receive an error message that is associated with the connection, Money is not correctly detecting your Internet connection. For more information about how to troubleshoot issues with your Internet connection, click the following article number to view the article in the Microsoft Knowledge Base: If this method does not resolve your issue and Money is correctly detecting an Internet connection, go to Method 5.

Method 5: Register the Msxml3.dll file

To register the Msxml3.dll file, click Start, click Run, type regsvr32 Msxml3.dll , and then click OK. If the file is not found, follow these steps:

1. Click Start, point to Search, and then click For Files or Folders.
2. Click All files and folders.
3. In the All or part of the file name box, type msxml , click My Computer in the Look in box, and then click Search.
4. In the list of found files, right-click the Msxml3.dll file, and then click Copy.
5. Click Start, click Run, type %Systemroot%\system32 , and then click OK.
6. On the Edit menu, click Paste.
7. Click Start, click Run, type regsvr32 Msxml3.dll , and then click OK.

Method 6: Repair the Money data file

For more informationabout how to repair your Money data file, click the following article number to view the article in the Microsoft Knowledge Base: After you repair your Money data file, try to sign in to your Money data file by using your Passport Network credentials. If you still cannot sign in, go to Method 9.

Method 7: Reset Internet Explorer options and remove all cookies and temporary Internet files

1. Click Start, click Run, type inetcpl.cpl, and then click OK.
2. Click the Privacy tab, and then move the slider to the bottom to select Accept All Cookies.
3. Click the Security tab, click the Internet icon, and then click Custom Level.
4. In the Reset custom settings list, click Medium Low.
5. Click Reset, click Yes when you are prompted to make the change, and then click OK.
6. Click the Advanced tab, and then click Restore Defaults.
7. Click Apply, and then click OK.

Now that you have reset your Internet Explorer settings, delete the Internet cache and remove all the Passport Network, Hotmail, and MSN cookies on the computer. Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

1. Click Start, click Run, type inetcpl.cpl, and then click OK.
2. On the General tab, click Delete Files, and then click OK when you are prompted to delete all your temporary Internet files.
3. Click Settings, click View Files, and then delete any cookies that end in "@passport," "@msn," or "@hotmail."
   
   Note The cookie files store some settings information for Web sites. If you do not have any saved settings, or if you are comfortable with resetting this information, delete all the files that are in this location.
4. Start Money, and then try to open your data file again.

If these steps did not resolve your issue, proceed to Method 6.

Method 6: Configure your browser to accept cookies

Configure the Web browser to automatically accept cookies. To do this, follow the appropriate steps for the Web browser that you are using.

Microsoft Internet Explorer 6 or a later version

1. On the Tools menu, click Internet Options.
2. Click the Privacy tab, and then click Advanced.
3. Click Override automatic cookie handling, and then click to select the Always allow session cookies check box.
4. Click OK two times.

Microsoft Internet Explorer 5.0 or Microsoft Internet Explorer 5.5

1. On the Tools menu, click Internet Options.
2. Click the Security tab.
3. Click Internet, and then click Custom Level.
4. Under Allow Per-Session Cookies (Not Stored), click Enable.
5. Under Allow cookies that are stored on your computer, click Enable.
6. Click OK, and then click Yes.
7. Click OK.

Netscape Navigator 6.0 or a later version

1. On the Edit menu, click Preferences.
2. In the Category window, double-click Privacy and Security.
3. Click Cookies.
4. Click Enable all cookies.
5. Click to clear the Warn me before storing a cookie check box.
6. Click OK.

After you make these changes, test your ability to connect to the Passport Network through Money. If you still cannot connect to the Passport Network, go to Method 7.

Method 8: Repair the Money data file

For more information about how to repair your Money data file, click the following article number to view the article in the Microsoft Knowledge Base: After you repair your Money data file, try to sign in to your Money data file by using your Passport Network credentials. If you are still cannot sign in, go to Method 9.

Method 9: Remove and reinstall Microsoft Money

For more information about how to remove and reinstall Microsoft Money, click the following article number to view the article in the Microsoft Knowledge Base:

Method 10: Test the issue in a new Microsoft Windows profile

To see if the issue resides in the Windows profile, you can create a new Administrator profile for the computer, and then move your original profile settings to the new profile.
For more information about how to create profiles and move profile information, click the following article number to view the article in the Microsoft Knowledge Base:

Method 11: Install the earlier version of Money, and then disable the Passport Network

If these methods do not resolve the issue, there may be an issue with your Money data file because of the conversion from an earlier version of Money. If this is the issue, you may be able to install the earlier version of Money, remove your Passport Network credentials from the file, and then reconvert your file. To do this, follow these steps:

1. Remove the current installation of Microsoft Money by using the information in Method 9.
2. Click Start, point to Search, and then click For Files or Folders.
3. Click All files and folders.
4. In the All or part of the file name box, type *.m14 to locate the Microsoft Money 2005 data file, click My Computer in the Look in box, and then click Search.
   
   Note If you want to locate the data file for an earlier version of Money:
   • Type *.m12 for Microsoft Money 2004.
   • Type *.m11 for Microsoft Money 2003.
   • Type *.m10 for Microsoft Money 2002.
   • Type *.m09 for Microsoft Money 2001.
5. Double-click the file that you located in step 4.
6. On the File menu, click Password Manager, and then click Remove.
7. Insert the Money 2005 CD-ROM in your CD or DVD drive, and then follow the instructions that appear on the screen to install Money 2005.
8. On the "Help protect your online privacy and security" screen, click Accept to associate Passport Network credentials with your Money data file.
9. Verify that you can open your Money data file. To do this, click File, click Open, click your Money data file, and then click Open.