In-Reply-To fields are lost when you move a mailbox in Exchange 2000 Server (891121)


The information in this article applies to:

  • Microsoft Exchange 2000 Server

SYMPTOMS

When you use the Move Mailbox feature in Active Directory Users and Computers to move a mailbox, the In-Reply-To field is removed from the Simple Mail Transfer protocol (SMTP) header of any messages in the mailbox.

CAUSE

This problem occurs because the Move Mailbox operation does not retain the In-Reply-To field when the conversion from Internet format to MAPI format occurs.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   -------------------------------------------------------------- 
   27-Jan-2005  11:43  6.0.6617.40     2,338,816  Mdbmsg.dll       
   27-Jan-2005  12:38  6.0.6617.40     4,698,112  Store.exe

Prerequisites

Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

MORE INFORMATION

For additional information about Mailbox Manager functionality, click the following article number to view the article in the Microsoft Knowledge Base:

278024 Exchange 2000 Server S about Mailbox Manager functionality Mailbox Manager

Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbfix kbExchange2000preSP4fix kbbug KB891121 kbAudITPRO
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