How to troubleshoot issues that you may experience with the online download of Microsoft Money (889930)

RESOLUTION

Money download information

If you closed out of the rebate screen, or if you have to download the online purchase, visit one of the following Microsoft Web sites:

Microsoft Money 2006Microsoft Money 2005Microsoft Money 2004

This download is no longer available. For more information about the latest Money products that are available for purchase, visit the following Microsoft Web site:

Upgrade a Money trial version installation

If you already have Money installed but it is displayed as the Trial version, follow these steps:

1. Restart the computer, and then start Microsoft Money.
2. When you start Money, log on to your Money data file by using your Passport Network credentials. These credentials must be the same Passport Network credentials that you used to purchase the Money download. This step is very important. If you already have Passport Network credentials that are assigned to your Money file, the credentials may not be the same credentials that you used to purchase Money. To verify that the Passport Network credentials are the same, follow these steps:
   1. Start Money. You will see the sign in screen.
   2. On the File menu, click New.
   3. Type a file name such as Test, and then click OK.
   4. Click Next.
   5. Review the Online privacy and security agreement, and then click Accept.
   6. Click I already have Passport Network credentials, and then click Next.
   7. Enter the Passport Network credentials that you just used to purchase Microsoft Money, and then click Next.
   8. Click Next.
   9. Click Skip account setup, and then click Finish to complete the setup of the new file.
3. If you are prompted to download additional components, click Yes. When this download is finished, you will receive a message that states that the download is finished. Restart the computer, and then open the Test Money file, created in step 2b. Sign in by using your Passport Network credentials. Money must be now updated and must no longer appear as the Trial version.
4. You can now open your Money data file and continue to work. To do this, start Money, on the File menu, click the Money data file that you want to select from the list.

If Money still appears as the Trial version, additional troubleshooting is required. At this point, there is a problem with the purchase of the program, there is a problem with a program that is running on the computer, or there is a problem with the Money installation itself. To continue to troubleshoot this issue, follow these steps:

1. Visit the following MSN Web site, and then log on by using your Passport Network credentials:

   http://billing.msn.com

   This Web site will show you the version of the Microsoft Money download that is associated with your Passport Network credentials. After you confirm that your Passport Network credentials are associated to the full Money version, go to step 2. If you see that your download purchase has been canceled, telephone Microsoft Billing at 1-866-672-4551.
2. Close Money, and then close all the programs that are running on the computer.
3. If you have firewall software installed on the computer, enter an exception that gives Money access. If you are not sure how to do this, see the product documentation or visit the Helpdesk for your firewall.
4. After the exception is allowed in the firewall software, start Money, and then log on to the Money data file again by using the Passport Network credentials that you used to purchase the program. Give the program several minutes.
   
   If you are prompted to download additional components, click Yes. When this download is finished, you receive a message that states that the download is finished. Restart the computer, and then log back on to your Money data file by using your Passport Network credentials. Money should be updated and should no longer appear as the Trial version. If you are not prompted to download additional components, check to see whether Money still appears as the Trial version. If Money still appears as the Trial version, go to step 5.
5. If you have made sure that you are logged on by using the correct Passport Network credentials and that there are no firewall programs that are interfering with Money's download, the problem may be the Trial installation. To troubleshoot this issue, remove and then reinstall Money. To do this, follow these steps:
   1. Remove the Money installation.
      For more information about how to remove and reinstall Microsoft Money, click the following article number to view the article in the Microsoft Knowledge Base:

      895866 How to remove and reinstall Microsoft Money

   2. After you remove Money, visit one of the following Microsoft Web sites to reinstall the online purchase of Money:
      
      Money 2006:

      http://www.microsoft.com/money/special/ThankYou2006.mspx

      Money 2005:

      http://www.microsoft.com/money/special/ThankYou.mspx

   3. After you install Money, start Money, and then log on by using the same Passport Network credentials that you used to purchase the program.