The Office XP hotfix file version information is incorrect on a Windows 2000 Multilanguage Version-based computer (888698)


The information in this article applies to:

  • Microsoft Office XP Multilingual User Interface Pack
  • Microsoft Windows 2000 Professional MultiLanguage Version
  • Microsoft Windows 2000 Server MultiLanguage Version
  • Microsoft Office XP Professional
  • Microsoft Office XP Small Business
  • Microsoft Office XP Standard
  • Microsoft Office XP Students and Teachers
  • Microsoft Office XP Developer
  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002

SYMPTOMS

You apply a hotfix or a service pack to Microsoft Office XP or to Microsoft Office XP Multilingual User Interface Pack on a Microsoft Windows 2000 Multilanguage Version-based computer. After you do this, the file version information for the hotfix or for the service pack is incorrect when you view it. To display the correct file version information, you must right-click the file in Microsoft Windows Explorer, and then click Properties.

CAUSE

This problem occurs because the .mui resource file contains the file version information. When you view file properties by using Windows Explorer, the file version information that is displayed comes from the .mui file that is associated with a file. It does not come from the .exe file or from the .dll file itself.

Sometimes, a version comparison check is performed on a file and on its associated .mui resource file. When there are two different versions, the .mui information is not displayed. Additionally, the correct file version is displayed in the graphical user interface (GUI). By default, version checking is enabled for Windows 2000-based files. Therefore, when a version conflict exists between a file and its associated .mui resource file, resources are not loaded from the .mui file.

By default, version checking is disabled for service pack files. Therefore, the information that is listed in the file properties comes from the .mui resource file instead. This information is not updated in service packs except to fix problems in the resource file itself. This information is not necessarily updated when the .exe file or the .dll file that it is associated with is updated in the service pack.

WORKAROUND

To work around this problem, you must use the Filever.exe tool to determine the correct file version. The Filever.exe tool is included in the Microsoft Windows 2000 Resource Kit. This tool examines the file header directly to determine file version information. This tool correctly reflects the version of the executable file that is being checked, and not the version of its associated .mui resource file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the Windows 2000 Resource Kit, visit the following Microsoft Web site:

http://www.microsoft.com/windows/reskits/

Also, click the following article number to view the article in the Microsoft Knowledge Base:

263212 File version information may be incorrect in Windows 2000 Multilanguage Version

Modification Type:MinorLast Reviewed:4/7/2006
Keywords:kbtshoot kbprb KB888698 kbAudITPRO kbAudEndUser
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