The screen remains black when you try to play certain DVDs in Windows XP Media Center Edition 2005 (887936)


The information in this article applies to:

  • Microsoft Windows XP Media Center Edition 2005

SYMPTOMS

When you try to play a DVD in Microsoft Windows XP Media Center Edition 2005, you find that the DVD does not play and the screen remains black.

CAUSE

This problem may occur if the DVD does not contain a First Play Program Chain (PGC) in the disc's First Play domain. The problem occurs because Windows Media Center Edition 2005 does not support DVDs that do not contain the First Play PGC.

This problem occurs most frequently when you try to play a DVD that has been recorded by a home DVD recorder. Most professionally manufactured DVDs contain the First Play PGC.

WORKAROUND

To work around this problem, play the DVD on a third-party DVD player.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The First Play PGC is the first thing that a DVD drive or DVD player looks for when you insert a DVD. Typically, the First Play PGC is used to link to the first video clip, such as the FBI warning message, or to the movie's title menu.

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/
Modification Type:MajorLast Reviewed:10/23/2004
Keywords:kbtshoot KB887936 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.