The setup process for hotfixes or security patches stops responding when the MS DTC service is disabled (886972)


The information in this article applies to:

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition

SYMPTOMS

When the Microsoft Distributed Transaction Coordinator (MS DTC) service is disabled, the setup process for any one of the following updates stops responding on a Microsoft Windows Server 2003-based computer:
  • 823230
  • 913580
  • 911280
The Software Update Installation Wizard appears to stop responding as it is displaying the Finishing installation dialog box. The Details box shows the following message:Performing cleanup For more information about these hotfixes, click the following article numbers to view the articles in the Microsoft Knowledge Base:

823230 Issues that are resolved in the pre-Service Pack 1 release of Ntfrs.exe

913580 MS06-018: Vulnerability in Microsoft Distributed Transaction Coordinator could allow denial of service

911280 MS06-025: Vulnerability in Routing and Remote Access could allow remote code execution

RESOLUTION

To resolve this problem, install the latest COM+ 1.5 Rollup Package for Windows Server 2003, or upgrade to Windows Server 2003 Service Pack 1 (SP1).

Rollup package information

For more information about COM+ 1.5 Rollup Package 6 for Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:

897667 Availability of Windows Server 2003 Post-Service Pack 1 COM+ 1.5 Hotfix Rollup Package 6

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:8/8/2006
Keywords:kbBug kbfix kbQFE kbWinServ2003preSP1fix kbpubtypekc KB886972 kbAudKnowledgeWorker kbAudITPRO
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