SBP-2 drive stops responding when you try to write data in Windows XP (885464)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition

SYMPTOMS

When you try to write data to a Serial Bus Protocol 2 (SBP-2) device, such as an IEEE (Institute of Electrical and Electronics Engineers) 1394 drive, you may experience one or more of the following symptoms:
  • The drive stops responding.
  • The drive disappears from My Computer.
  • When you view the drive in Device Manager, an exclamation point in a yellow circle may be displayed for the drive. When you view the properties of the drive, the status for the device may report Code 43. This status code indicates that Windows has stopped the device because the device has reported problems.
  • The access light for the drive stays on.
  • Events that are similar to the following may be logged in the System log: The device, Device_name, did not respond within the timeout period. An error was detected on device \Device\Harddisk1\D during a paging operation. The system failed to flush data to the transaction log.
    Corruption may occur. Application popup: Windows - Delayed Write Failed: Windows was unable to save all the data for the file File_path\File_name. The data has been lost. This error may be caused by a failure of your computer hardware or network connection.
    Please try to save this file elsewhere.

CAUSE

This problem may occur on some computers that are running Microsoft Windows XP Service Pack 2 (SP2). For example, the problem is known to occur with some computer configurations that use the NEC 1394 chipset. However, the problem may also occur on computer configurations that use a different chipset.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   27-Sep-2004  22:19  5.1.2600.2524      61,056  Ohci1394.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

SBP-2 is an implementation of the ANSI SBP-2 specification that is used to encapsulate small computer system interface (SCSI) requests over an IEEE 1394 bus. The protocol provides support for IEEE 1394 printers, CD-ROMs, DVDs, scanners, and storage devices. With Microsoft Windows 2000 and Windows XP, support for IEEE 1394 storage devices, CD-ROMs, DVDs, printers, and scanners is available through the SBP-2 port driver. For more information about SBP-2 support and Windows, visit the following Microsoft Web site:

http://www.microsoft.com/whdc/device/storage/sbp2_w2000.mspx

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:6/2/2006
Keywords:kbWinXPsp3fix kbWinXPpresp3fix kbfix kbbug kbQFE kbHotfixServer KB885464 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.