You receive a "Prerequisite Check Did Not Pass" message when you try to upgrade Microsoft Operations Manager (MOM) 2000 SP1 to MOM 2005 (885462)

SYMPTOMS

When you try to upgrade Microsoft Operations Manager (MOM) 2000 Service Pack 1 (SP1) to MOM 2005, you receive the following message:Prerequisite Check Did Not Pass

The mimimum prerequisites for installation have not been met. For more information, click View Log.Note In this message, the word "mimimum" is a misspelling for the word "minimum."

After you receive this message, if you click View Log, no errors are reported. Additionally, the following entries appear in the Momserver.log file:

Action start 15:21:57: _VerifyPreRequisites_Wizard.
MSI (c) (D8:D4): Invoking remote custom action. DLL: C:\DOCUME~1\user folder\LOCALS~1\Temp\1\MSI6.tmp, Entrypoint: VerifyPreRequisites
MSI (c) (D8!A8): Note: 1: 2711 2: MOMReporting 
MSI (c) (D8:D4): Leaked MSIHANDLE (56) of type 790541 for thread 4008
Action ended 15:33:13: _VerifyPreRequisites_Wizard. Return value 1.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have MOM 2000 SP1 to apply this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version       Size    File name
   --------------------------------------------------------------------------
   07-Oct-2004  16:17  1.0.0.0      763,632  Mom2005-rtm-kb885462-x86-enu.exe

Installation information

To install this hotfix, follow these steps:

Create a network share that can be accessed by the servers in your environment that are running MOM 2000 SP1.
Copy MOM2005-RTM-KB885462-X86-ENU.EXE to the network share.
From each MOM 2000 SP1 server that you want to upgrade to MOM 2005, run MOM2005-RTM-KB885462-X86-ENU.EXE. You can run MOM2005-RTM-KB885462-X86-ENU.EXE by using Windows Explorer or by using a command prompt.

This hotfix runs an .sql script that comments out the following line from the ConfigurationGetOnePointFreeSpace stored procedure:

DBCC UPDATEUSAGE ('OnePoint')

You can manually comment out this line by using the steps in the Workaround section.