You receive an error message when you try to configure delegate access in Entourage 2004 for Mac (884993)


The information in this article applies to:

  • Microsoft Entourage 2004 for Mac

SYMPTOMS

When you try to configure delegate access to a Microsoft Exchange Server account in Microsoft Entourage 2004 for Mac, you may receive an error message that is similar to the following:
There was an error communicating with the directory server.

CAUSE

This issue may occur if the Exchange account is not configured correctly with the name of the Lightweight Directory Access Protocol (LDAP) server.

RESOLUTION

To specify the name of your LDAP server in Entourage, follow these steps.

Note Contact your system administrator to obtain the name of your LDAP server.
  1. On the Tools menu in Entourage, click Accounts.
  2. On the Exchange tab, click your Exchange account, and then click Edit.
  3. On the Directory tab, type the name of your LDAP server in the LDAP server box, and then click OK.

MORE INFORMATION

The Exchange account principal must grant you delegate access in Microsoft Outlook before you can configure delegate access in Entourage.
Modification Type:MajorLast Reviewed:9/22/2004
Keywords:kbtshoot kbprb KB884993 kbAudEndUser
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