Exchange Server information is not synchronized in Entourage (884988)


The information in this article applies to:

  • Microsoft Entourage 2004 for Mac

SYMPTOMS

When you configure a Microsoft Exchange Server account in Microsoft Entourage 2004 for Mac, information about your e-mail, about your Contacts, and about your Calendar is not synchronized as expected.

When you try to view the folder list for the Exchange Server account in Entourage, you see a status that is similar to the following, where name is the account name of the Exchange server account:

name (not connected)



You do not receive any error messages.

CAUSE

This behavior occurs if the network information in System Preferences in Macintosh OS x is incorrect. That information is required to connect to your Exchange Server account.

RESOLUTION

To resolve this issue, contact your system administrator to obtain the network information.
Modification Type:MajorLast Reviewed:9/24/2004
Keywords:kbtshoot kbprb KB884988 kbAudEndUser
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