Advanced Clients on a VPN connection cannot locate the management point in Systems Management Server 2003 (884053)

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   -------------------------------------------------------------------------------
   19-Oct-2004  00:21  2.50.2726.153   5,353,704  Sms2003-rtm-kb884053-x86-enu.exe  
   25-Dec-2003  11:25  2.50.2726.153     151,552  Lsutilities.dll  
   25-Dec-2003  11:25                  6,462,464  Mp.msi
   25-Dec-2003  11:25                    521,728  Sms2003ac-kb884053-x86.msp

Installation instructions

This hotfix updates the Client Configuration Manager Framework component to version 2.50.2726.0153. This hotfix contains an Advanced Client update and a management point framework update. You must update all management points with the new framework. As part of the installation, this hotfix performs a site reset to automatically update all the management points in the SMS hierarchy. If you delay the SMS site reset, you must manually perform a site reset, or remove and then add the management points. You must reset each site where you apply this hotfix. To apply the hotfix silently, use the /s switch on the command line.

You must apply this hotfix at primary and secondary sites. Because of new architecture in SMS 2003, you must create a new package and a new program to advertise this hotfix to the Advanced Client computers. As part of the Setup program, this hotfix can create the package and advertisement automatically. We recommend that you let the Setup program create the package and the advertisement for you.

To install this hotfix, follow these steps:

1. Download the hotfix file, and then run the self-extracting executable file to create the Sms2003-rtm-kb884053-x86-enu.exe file.
2. Copy Sms2003-rtm-kb884053-x86-enu.exe to a folder on your SMS primary or secondary site server computer.
3. Click Start, point to All Programs, point to Systems Management Server, and then click SMS Administrator Console.
4. Expand Site Database.
5. Right-click Collections, point to New, and then click Collection.
6. In the Name box, type Advanced Clients for 884053.
7. On the Membership Rules tab, click the yellow database button to open Query Rule Properties.
8. In the Name box, type Advanced Clients for 884053.
9. Click Edit Query Statement.
10. On the General tab, click Show Query Language.
11. Paste or type the following query in the Query statement box:

    select *  from  SMS_R_System inner join SMS_G_System_SMS_ADVANCED_CLIENT_STATE on SMS_G_System_SMS_ADVANCED_CLIENT_STATE.ResourceID = SMS_R_System.ResourceId where SMS_R_System.ClientType = 1 and SMS_G_System_SMS_ADVANCED_CLIENT_STATE.Name = "CcmFramework" and (SMS_G_System_SMS_ADVANCED_CLIENT_STATE.Version < "2.50.2726.0153" or SMS_G_System_SMS_ADVANCED_CLIENT_STATE.Version in ( "2.50.2726.4", "2.50.2726.5", "2.50.2726.18", "2.50.2726.1", "2.50.2726.16" ))

    To use this query, you must have at least one Advanced Client computer in your inventory to create the database classes.
12. Click OK three times. This query identifies Advanced Client computers that do not have this hotfix installed. Additionally, this query identifies management points that also have the Advanced Client installed.
13. Run Sms2003-rtm-kb884053-x86-enu.exe on the SMS site server computer.
14. After the files are copied, click Yes, I want to create a package and program now, and then click Next.
15. Click Next to accept the default package and default program name.
16. Click Yes to perform a site reset.
17. In the SMS Administrator Console, expand Packages.
18. Right-click the KB884053 - Advanced Client Hotfix package, point to All Tasks, click Distribute Software, and then click Next.
19. Click to select the check box for your distribution points, and then click Next.
20. Click Next to advertise the program.
21. Click Next to select the program for the advertisement.
22. Click Advertise this program to an existing collection, and then click Browse.
23. Click the Advanced Clients for 884053 collection, and then click OK.
24. Click Next two times.
25. Click Advertise the program only to members of the specified collection, and then click Next.
26. Complete the Software Distribution Wizard.