Some site components are not upgraded when you try to install an SMS 2003 site server or to upgrade an SMS 2.0 site server (883984)


The information in this article applies to:

  • Microsoft Systems Management Server 2003
  • Microsoft Systems Management Server 2.0
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you try to install a Microsoft Systems Management Server (SMS) 2003 site server or to upgrade an SMS 2.0 site server, Site Component Manager does not upgrade one or more of the SMS components. For example, Site Component Manager may not be able to upgrade the LAN Sender component. When this problem occurs, information that is similar to the following may appear in the Sitecomp.log file:
Waiting for changes to the "D:\SMS\inboxes\sitectrl.box" or "D:\SMS\inboxes\sitecomp.box" directories, servers will be polled in 59 minutes, 48 seconds...  
Polling all servers...  
  Polling component server server name...  
    Component SMS_EXECUTIVE is running.  
    Component SMS_CLIENT_CONFIG_MANAGER is running.  
    Component SMS_CLIENT_INSTALL_DATA_MGR is running.  
    Component SMS_COLLECTION_EVALUATOR is running.  
    Component SMS_COMPONENT_STATUS_SUMMARIZER is running.  
    Component SMS_COURIER_SENDER_CONFIRMATION is running.  
    Component SMS_DESPOOLER is running.  
    Component SMS_DISCOVERY_DATA_MANAGER is running.  
    Component SMS_DISTRIBUTION_MANAGER is running.  
    Component SMS_HIERARCHY_MANAGER is running.  
    Component SMS_INBOX_MANAGER is running.  
    Component SMS_INBOX_MANAGER_ASSISTANT is running. 
    Component SMS_INVENTORY_PROCESSOR is running. 
    Reinstalling component SMS_LAN_SENDER...  
STATMSG: ID=1018 SEV=I LEV=M SOURCE="SMS Server" COMP="SMS_LAN_SENDER" SYS=server name SITE=site code PID=1312 TID=1336 GMTDATE=Tue Jul 23 19:34:17.327 2002 ISTR0="" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0  
InstallPerformaceObjectsForComponentIntoRegistry(): ERROR: Could not lock the "HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SMS_LAN_SENDER\SMS Performance Objects" registry tree on server "server name".  GetLastError() returned 203: The system could not find the environment~~option that was entered.  
      Could not deinstall the performance counters.  
    Reinstallation failed and will be retried in the next polling cycle.  
STATMSG: ID=4907 SEV=E LEV=D SOURCE="SMS Server" COMP="SMS_LAN_SENDER" SYS=server name SITE=site code PID=1312 TID=1336 GMTDATE=Tue Jul 23 19:34:17.483 2002 ISTR0="" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0  
STATMSG: ID=1020 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_LAN_SENDER" SYS=server name SITE=site code PID=1312 TID=1336 GMTDATE=Tue Jul 23 19:34:17.499 2002 ISTR0="60" ISTR1="" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0  
    Component SMS_NT_LOGON_DISCOVERY_MANAGER is running.  
    Component SMS_NT_LOGON_INSTALLATION_MANAGER is running. 
    Component SMS_NT_LOGON_SERVER_MANAGER is running.  
    Component SMS_OFFER_MANAGER is running.  
    Component SMS_OFFER_STATUS_SUMMARIZER is running. 
    Component SMS_REPLICATION_MANAGER is running. 
    Component SMS_SCHEDULER is running. 
    Component SMS_SITE_CONTROL_MANAGER is running. 
    Component SMS_SITE_SYSTEM_STATUS_SUMMARIZER is running. 
    Component SMS_STATUS_MANAGER is running. 
  Poll complete.  
Polling complete.
When you use the Administrator console, you may also see status messages 4905 and 4907 in the Component Status folder on the server. Status message 4905 indicates that SMS Site Component Manager did not install the performance counters for the component on the site system. Status message 4907 indicates that SMS Site Component Manager did not remove the performance counters for the component from the site system.

CAUSE

This problem occurs because Site Component Manager cannot modify the registry to install the performance monitor object for the component.

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this problem, follow these steps on the site server computer:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate the following registry subkey:

    HKEY_LOCAL_MACHINE \System\CurrentControlSet\Services\<SMS_SITE_COMPONENT>\SMS Performance Objects

    Note In this subkey, <SMS_SITE_COMPONENT> is a placeholder for the actual SMS site component. For example, if the problem that you want to correct involves the LAN Sender component, the registry subkey would be the following:

    HKEY_LOCAL_MACHINE \System\CurrentControlSet\Services\SMS_LAN_SENDER\SMS Performance Objects

  3. Remove the Registry Lock entry.
  4. Quit Registry Editor.
  5. Click Start, point to Programs, point to Administrative Tools, and then click Services.
  6. In the details pane, right-click SMS_SITE_COMPONENT_MANAGER, and then click Stop.
  7. Right-click SMS_SITE_COMPONENT_MANAGER again, and then click Start.
Site Component Manager will try to install the missing component during the next polling cycle.

MORE INFORMATION

When you upgrade an SMS primary site server or a secondary site server, the Site Component Manager component is installed. Site Component Manager installs the other site components and then verifies their running state.

For each SMS component that must have performance monitor counter installed, a unique entry is created in the following registry subkey:

HKEY_LOCAL_MACHINE \System\CurrentControlSet\Services\SMS_LAN_SENDER\SMS Performance Objects

If Site Component Manager cannot install the performance monitor counter object in this subkey, Site Component Manager does not install the component. Site Component Manager recovers from this error condition and installs the next component in the list of components.
Modification Type:MajorLast Reviewed:9/28/2005
Keywords:kbtshoot kbService kbSiteComp kbRegistry kberrmsg kbUpgrade kbPerformance kbsetup KB883984 kbAudITPRO
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