SYMPTOMS
The W3wp.exe process causes 100% CPU utilization on a Microsoft Operations Manager (MOM) 2005 Management Server in the destination management group. Product connectors that are accessing the MOM Connector Framework may receive the following exception error message:
System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.InvalidOperationException: There was an error generating the XML document. ---> System.ArgumentException: The surrogate pair is invalid.
After these symptoms occur, data is not forwarded from the management group. W3wp.exe is a worker process for Microsoft Internet Information Services (IIS).
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Operations Manager 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
905416 How to obtain the latest Microsoft Operations Manager 2005 service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next MOM 2005 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
This hotfix must be applied to each computer that meets all the following criteria:
- The computer hosts a MOM 2005 Management Server.
- The computer has the MOM Connector Framework installed.
- The computer is a member of a destination or source management group.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement
information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------------------------
23-Sep-2004 14:22 1.0.0.0 265,960 Mom2005-rtm-kb883925-x86-enu.exe
22-Sep-2004 22:19 131,584 Q883925.msp
20-Sep-2004 19:49 28,089 Readme.rtf
20-Sep-2004 19:49 7,300 Relnote.htm
Hotfix installation information
To apply this hotfix, follow these steps:
- Create a shared folder that the MOM 2005-based servers in your network have access to.
- Copy the Mom2005-rtm-kb883925-x86-enu.exe file to the folder that you created in step 1.
- On each MOM 2005-based computer that meets the Prerequisites criteria, log on to the computer by using an account that has administrative permissions.
- Connect to the shared folder that you created in step 1, and then run the
Mom2005-rtm-kb883925-x86-enu.exe
file.