You receive an "Internal Server Error" error message or a blank page when you click links on the Windows Update Web site from you Windows XP Service Pack 2-based computer (883820)
The information in this article applies to:
- Microsoft Windows XP Professional Service Pack 2 (SP2)
- Microsoft Windows XP Home Edition Service Pack 2 (SP2)
- Microsoft Windows Update
SYMPTOMSWhen you use a Microsoft Windows XP Service Pack 2 (SP2)-based computer to visit the Microsoft Windows Update Web site, one or both of the following scenarios may occur: To visit the Microsoft Windows Update Web site, start Microsoft Internet Explorer, and then visit the following Microsoft Web site: CAUSEThis behavior may be caused by the pop-up blocker that is installed with Microsoft Windows XP Service Pack 2 (SP2) or by a third-party pop-up blocker.WORKAROUNDTo work around this behavior, use one of the following methods that is appropriate for your situation. Method 1: Configure the Windows XP SP2 pop-up blockerIf you are using the Windows XP SP2 pop-up blocker, configure the pop-up blocker to enable pop-ups from the Windows Update Web site. To do this, follow these steps: - Start Internet Explorer.
- On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
- In the Address of Web site to allow box, type http://v5.windowsupdate.microsoft.com, and then click Add.
- Click Close to close the Pop-up Blocker Settings dialog box.
For additional information about how to configure the Windows XP SP2 pop-up blocker, click the following article number to view the article in the Microsoft Knowledge Base:
843016
How to configure the pop-up bocker in Internet Explorer
Method 2: Configure a third-party pop-up blockerIf you are using a third-party pop-up blocker, configure the pop-up blocker program to allow pop-ups from the Windows Update Web site. For more information about how to configure the third-party pop-up blocker, see the documentation for your pop-up blocker program.
Modification Type: | Minor | Last Reviewed: | 4/12/2005 |
---|
Keywords: | kbwindowsupdate kbtshoot kbprb KB883820 kbAudEndUser |
---|
|