Other servers in the Web farm cannot decrypt the Microsoft Content Management Server 2002 authentication cookies (883782)


The information in this article applies to:

  • Microsoft Content Management Server 2002

SYMPTOMS

When you use the Managekey.exe tool in Microsoft Content Management Server (MCMS) 2002 to synchronize encryption keys, you may notice that other servers in the Web farm cannot decrypt the MCMS authentication cookies.

CAUSE

This issue occurs because you must restart both the AESecurityService service and the Microsoft Internet Information Services (IIS) IIS Admin Service for changes to the MCMS encryption keys to be applied.

RESOLUTION

To resolve this issue, restart both the AESecurityService service and the IIS Admin service every time that you change the MCMS encryption keys.

To restart the AESecurityService service, follow these steps:
  1. Click Start, click Run, type services.msc, and then click OK. The Services Microsoft Management Console (MMC) snap-in opens.
  2. In the list of services, right-click AESecurityService, and then click Restart.
To restart the IIS Admin service, follow these steps:
  1. Click Start, click Run, type services.msc, and then click OK. The Services Microsoft Management Console (MMC) snap-in opens.
  2. In the list of services, right-click IIS Admin Service, and then click Restart.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Microsoft Content Management Server 2002, visit the following Microsoft Web site:

http://www.microsoft.com/cms

Modification Type:MajorLast Reviewed:9/16/2004
Keywords:kbtshoot kbprb KB883782 kbAudEndUser
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