The updated Storport storage driver, version 5.2.3790.217, fixes a range of Storport-related problems in Windows Server 2003 (883646)

SYMPTOMS

When you use the Microsoft Storport storage driver for your host bus adapter (HBA) removable storage device in Microsoft Windows Server 2003, you may experience one or more of the following symptoms:

When the HBA is surprise removed, the Storport process does not release the devnode. Additionally, the Storport.sys driver does not use ReportLUN data after a CHECK condition occurs.
The Storport process does not use the smaller of the sense info lengths when it unmaps the sense buffer. A sense info length is the length of failure information that is provided by the small computer system interface (SCSI) target after a CHECK condition occurs.

Note An example of a SCSI target is a disk failure.
The Storport process calls the KeAcquireSpinLockAtDpcLevel() routine while Storport is below the deferred procedure call (DPC) dispatch level.
The Store trace file (Stortrce.h) is not fixed for Microsoft Visual C++ .cpp files. Stortrce.h is an include file that has parameters to build the Storport.sys driver.
The Storport.sys driver loses an I/O Request Packet (IRP). Therefore, the I/O and any dependent I/Os stop responding (hang).
A bogus _SCSI_ADAPTER_BUS_INFO pointer definition of assertions is used for checked 64-bit Windows binaries.
The StorPort.sys:IOCTL_SCSI_GET_INQUIRY_DATA I/O control (IOCTL) does not set the NextInquiryDataOffset field for the last logical unit number (LUN) to 0. Therefore, it does not signal the end of the LUN list as expected.
The Storport set device queue depth is not used effectively. The Storport set device queue depth may be set to a default value despite attempts to override the configurations.
The DbgValidateSrb (Xrb->Srb) and RaGetSrbExtensionSize (Xrb->Adapter) asserts do not exempt Windows Management Instrumentation (WMI) requests. WMI requests do not return the expected buffers.
The initial LUN Reset is not called correctly.

RESOLUTION

Update information

The following files are available for download from the Microsoft Download Center:

32-bit edition

Download the 883646 package now.

64-bit edition

Download the 883646 package now.

Release Date: November 12, 2004

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

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Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the hotfix that is described in the following Microsoft Knowledge Base article:

838894 An updated Storport storage driver (version 5.2.3790.173) is available for Windows Server 2003

The hotfix that is described in the current article is a superset of the hotfix that is described in Knowledge Base article 838894.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows Server 2003, 32-bit editions

   Date         Time   Version            Size     File name
   -----------------------------------------------------------
   08-Sep-2004  22:13  5.2.3790.217       72,704   Storport.sys

Windows Server 2003, 64-bit editions

   Date         Time   Version            Size     File name     Platform
   ----------------------------------------------------------------------
   24-Sep-2004  00:08  5.2.3790.217       251,392  Storport.sys  IA-64