You are not prompted to resize an image when you send the image by e-mail from Internet Explorer or Windows Explorer in Windows XP (883393)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to send an image file by e-mail from Microsoft Windows Explorer or Microsoft Internet Explorer in Microsoft Windows XP, the Send Pictures via E-Mail wizard does not start as expected. You are not prompted to keep the original image size or make the image smaller.

CAUSE

This problem occurs when the Sendmail.dll file is corrupted.

RESOLUTION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this problem, follow these steps:

Method 1: Replace the Sendmail.dll file

  1. Click Start, click Run, type %systemroot%\system32 where %systemroot% is the drive and path for the installation of Windows, and then click OK.
  2. On the File menu, point to New, click Folder, type OldFiles, and then press ENTER.
  3. Right-click Sendmail.dll, click Cut, right-click the OldFiles folder, and then click Paste.
  4. Verify that the Send Pictures via E-Mail wizard appears as expected when you send an image in an e-mail. If the Send Pictures via E-Mail wizard does not appear as expected, go to the next method.

Method 2: Verify registry settings

  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate the following registry subkeys:
    • HKEY_CLASSES_ROOT\.bmp
    • HKEY_CLASSES_ROOT\.gif
    • HKEY_CLASSES_ROOT\.jpg
  3. For each subkey, verify that the value data is "image." If the value is anything other than "image," follow these steps:
    1. Click the subkey and locate the entry PerceivedType.
    2. Right-click PerceivedType, and then click Modify.
    3. Type image in the Value data box, and then click OK.
  4. Quit Registry Editor.

MORE INFORMATION

For additional information about how to use the Image toolbar and the Automatic Image Resizing feature in Internet Explorer 6, click the following article number to view the article in the Microsoft Knowledge Base:

306917 How to use the Image toolbar and Automatic Image Resizing feature in Internet Explorer 6

Modification Type:MajorLast Reviewed:11/22/2004
Keywords:kbtshoot kbprb KB883393 kbAudEndUser
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