The computer stops responding when you use the Hot Add Memory feature to add RAM in Windows Server 2003 with Service Pack 1 (875542)
The information in this article applies to:
- Microsoft Windows Server 2003 SP1, when used with:
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Standard Edition
- Microsoft Windows Server 2003, Web Edition
SYMPTOMSConsider the following scenario:
- You use a computer that has a 64-bit chip set.
- The computer is running a 32-bit
version of Microsoft Windows Server 2003 with Service Pack 1 (SP1).
- The computer has less than 4 gigabytes (GB) of memory.
- You use the Hot Add Memory feature to add random access memory (RAM) to the
computer.
- After you add RAM, the total amount of RAM is equal to or larger than 4 GB.
In this scenario, the computer stops responding. For
example, when you use the Hot Add Memory feature to add 2 GB of
RAM to a computer that already has 2 GB of RAM, the computer may stop responding. When this problem occurs, you may receive a "Stop 0x0000007F" error message. CAUSEThis problem occurs because Windows Server 2003 with SP1 cannot use
double buffering for direct memory access (DMA) RAM on 32-bit
devices.WORKAROUNDTo work around this problem, make sure that you have at
least 4 GB of RAM before you try to use the Hot Add Memory feature. Or,
make sure that your devices are not limited to 32-bit DMA RAM.STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
| Modification Type: | Minor | Last Reviewed: | 7/26/2006 |
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| Keywords: | kbHotfixServer kbQFE kbtshoot kbpubtypekc KB875542 kbAudEndUser kbAudITPRO |
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