You cannot install Paint Shop Pro 8 in Windows XP Service Pack 2 or in Windows XP Tablet PC Edition 2005 (873176)


The information in this article applies to:

  • Microsoft Windows XP Professional Service Pack 2 (SP2)
  • Microsoft Windows XP Home Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Media Center Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Tablet PC Edition 2005

SYMPTOMS

When you try to install Paint Shop Pro 8 on a computer that is running Microsoft Windows XP Service Pack 2 (SP2) or on a Tablet PC that is running Windows XP Tablet PC Edition 2005, the Data Execution Prevention (DEP) dialog box appears. After you click any one of the options in the dialog box to continue installing the software, the program closes, and the installation is not completed.

Following are the options that appear in the dialog box:
  • Turn on DEP for all programs (recommended)
  • Turn off DEP (not recommended)
  • Help protect all programs except

Note Windows XP SP2 features and components are included in Windows XP Tablet PC Edition 2005.

CAUSE

This issue occurs when you try to install Paint Shop Pro on a computer or on a Tablet PC whose processor has the no-execute (NX) page-protection feature enabled. DEP prevents the installation of the software.

WORKAROUND

Instead of using the Autorun.exe program that starts when you insert the CD-ROM in the CD drive, use the Setup program to install Paint Shop Pro:
  1. Click Start, click Run, type the following in the Open dialog box, and then click OK:

    drive:\psp\setup.exe

    Note In this command, drive is the letter of the drive for the installation CD-ROM.
  2. Follow the instructions that appear on the screen to complete the installation.

MORE INFORMATION

Hardware data execution prevention (DEP) is a processor feature that is supported by Windows XP SP2. DEP prevents the execution of code in memory regions that are marked as data storage.

Processors that support no-execute functionality

Following are the only currently available x86 processors that support no-execute functionality:
  • AMD 32/64-bit Opteron
  • AMD Athlon64
Intel has 64-bit Itanium processors that already support DEP. These processors use IA-64 architecture.

REFERENCES

For more information about Paint Shop Pro, visit the following Jasc Software Web site:

http://www.jasc.com

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:11/15/2004
Keywords:kberrmsg kbSecurity kbAppCompatibility kbsettings kbConfig kbprb KB873176 kbAudEndUser
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