After you install Windows XP Service Pack 2 or Windows XP Tablet PC Edition 2005, your computer restarts continuously (873161)


The information in this article applies to:

  • Microsoft Windows XP Home Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Media Center Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Professional Service Pack 2 (SP2)
  • Microsoft Windows XP Tablet PC Edition 2005

SYMPTOMS

After you install Microsoft Windows XP Service Pack 2 (SP2) or Microsoft Windows XP Tablet PC Edition 2005, you are prompted to restart the computer. When the computer starts, but before you can log on, the computer begins to continuously restart.

Note The Windows XP SP2 features and components are included in Windows XP Tablet PC Edition 2005.

CAUSE

This problem occurs if you have a UMAX scanner driver installed on your computer when you install Windows XP SP2.

RESOLUTION

To resolve this problem, start the computer in Safe Mode, remove the UMAX driver, remove Windows XP SP2, and then reinstall Windows XP SP2.

Note You must contact UMAX support for information about how to remove the UMAX driver.
For information about how to contact UMAX, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

To start your computer in Safe Mode, follow these steps:
  1. Restart the computer.
  2. When you receive the following message, press F8:

    Please select the operating system to start

  3. In Windows Advanced Option Menu, use the ARROW keys to select Safe mode with Networking, and then press ENTER.
After you remove the UMAX driver, you must remove Windows XP SP2 from your computer. This will make sure that the UMAX driver does not interfere with installation of Windows XP SP2. To remove Windows XP SP2 from your computer, follow these steps:
  1. Click Start, click Run, type appwiz.cpl , and then click OK. This starts the Add or Remove Programs Control Panel item.
  2. In the list of currently installed programs, click Windows XP Service Pack 2, and then click Remove.
  3. Click Yes, and then restart the computer.
You can now reinstall Windows XP SP2.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:11/15/2004
Keywords:kbtshoot kberrmsg kbConsumer kbstartup kbDriver kbsetup kbprb KB873161 kbAudEndUser kbAudITPRO
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