Exchange 2000 Management Pack components for Microsoft Operations Manager 2005 cannot monitor a server that is running Exchange 2000 Server when mailbox logon scripts fail (870923)

SYMPTOMS

When mailbox logon scripts fail, Exchange 2000 Management Pack components for Microsoft Operations Manager (MOM) 2005 cannot monitor a server that is running Microsoft Exchange 2000 Server. Additionally, an event that is similar to the following appears in the MOM 2005 Operator Console:

Description:
Cannot verify availability of the following test account:
Exchange Server: "Server Name"
MDB:" Store Name"
Mailbox: "Mailbox Name"
due to the following error
Error ID: 0x80040704(-2147219708)
Error text: Your profile is not configured.
[Microsoft Exchange Server Information Store - [MAPI_E_UNCONFIGURED(8004011C)]]
Computer: Computer Name
Time: Time
Type: Error
Provider Name: Script-generated Data
Event Number: 9983
Provider Type: Generic Provider
Source: Exchange MOM
Category:
Raises Alert: True
Consolidated:
From:
To:
Event Id: EventId

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date          Time    Version      Size      File name
   -------------------------------------------------------
   03-Aug-2004   19:12   6.0.6615.0   716,800   Cdo.dll          
   03-Aug-2004   19:10   6.0.6615.0   745,472   Mapi32.dll