You receive an error message when you try to go offline with Microsoft CRM Sales for Outlook (860772)


The information in this article applies to:

  • Microsoft Business Solutions CRM Sales for Outlook, when used with:
    • Microsoft CRM 1.2
    • Microsoft Business Solutions CRM 1.0
  • Microsoft CRM 1.2
  • Microsoft Business Solutions CRM 1.0

SYMPTOMS

When you try to go offline with Microsoft Business Solutions CRM Sales for Outlook (the Outlook client), you may receive the following error message:
The schema script \\CCNSQL\MSCRMSnapshotShare\unc\CCNSQL_Carapace_LLC_METABASE_CRMMetaPub-Carapace_LLa9e1c26e\20030711091503\snapshot.pre could not be propagated to the subscriber.

CAUSE

This problem occurs if Microsoft SQL Server is installed on one drive but if the data resides on another drive.

RESOLUTION

To resolve this problem, follow these steps:
  1. Click Start, point to Programs, point to Accessories, and then click Windows Explorer.
  2. Locate Program Files, click Microsoft SQL Server, click MSSQL, click REPLDATA, click MSCRM, and then verify that you have multiple MSCRM folders on multiple drives.
  3. If you locate this folder on multiple drives, verify that the folder on the data drive is shared. To do this, follow these steps:
    1. On the data drive, right-click MSCRM, and then click Sharing.
    2. Click the Sharing tab, and then verify that the folder is shared with the share name MSCRMSnapshotShare.
    Note If the MSCRM folder is shared with a name other than MSCRMSnapshotShare, you may have to remove the share rights, change the share name to MSCRMSnapshotShare, and then grant share rights again.
Modification Type:MinorLast Reviewed:9/7/2006
Keywords:kbMBSMigrate kberrmsg kbprb KB860772 kbAudEndUser kbAudKnowledgeWorker
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