You receive the "Word did not save the document" error message when you save a Word 2003 document in DOCSOpen DMS (843615)


The information in this article applies to:

  • Microsoft Office Word 2003
For a Microsoft Word 2002 version of this article, see 832343.
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to save a Microsoft Office Word 2003 document that you opened in the DOCSOpen Document Management System (DMS), you may receive the following error message:
Word did not save the document path\filename

CAUSE

This problem occurs if another user has the same Microsoft Word document open in DOCSOpen.

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Office 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

How to obtain the hotfix

This issue is fixed in the Word 2003 post-Service Pack 1 Hotfix Package that is dated August 20, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

838899 Description of the Word 2003 post-Service Pack 1 hotfix package: August 20, 2004



After you install this hotfix, follow the steps that are listed in the "More Information" section of this article to set the HideFileNotSavedDlg registry key and to activate the hotfix.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Office 2003 Service Pack 2.

MORE INFORMATION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To activate this hotfix, follow these steps:
  1. Quit Word 2003.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then click OK.
  4. Locate, and then click to select the following registry key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Options

  5. After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD Value.
  6. Type HideFileNotSavedDlg, and then press ENTER.
  7. Right-click HideFileNotSavedDlg, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. On the File menu, click Exit to quit Registry Editor.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbOffice2003SP2fix kbOffice2003preSP2fix kbfix kbbug kbQFE KB843615 kbAudITPRO kbAudEndUser
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