Not all digital video content is captured from a USB-connected video camcorder in Windows XP (842787)



The information in this article applies to:

  • Microsoft Windows XP 64-Bit Edition Version 2003
  • Microsoft Windows XP 64-Bit Edition Version 2002
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition

SYMPTOMS

When you use your Microsoft Windows XP-based computer to capture digital video (DV) content from a video camcorder that is connected by using a universal serial bus (USB) connector, not all the content is captured. Some frames of DV content may be dropped.

CAUSE

This problem occurs because the USB video component, Usbvideo.sys, does not schedule sufficient memory for the USB bus.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

This hotfix is available only to certain vendors.

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows XP, 32-bit editions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   03-Jun-2004  21:22  5.1.2600.1515       5,632  Hccoin.dll       
   11-Apr-2004  03:22  5.1.2600.1515      30,464  Usbccgp.sys
   11-Apr-2004  03:21  5.1.2600.1515      25,216  Usbehci.sys
   11-Apr-2004  03:21  5.1.2600.1515      53,120  Usbhub.sys
   11-Apr-2004  03:21  5.1.2600.1515      16,000  Usbohci.sys
   14-May-2004  19:40  5.1.2600.1532     139,136  Usbport.sys
   11-Apr-2004  03:21  5.1.2600.1515      19,328  Usbuhci.sys
   30-May-2004  04:48  5.1.2600.1538      76,032  Usbvideo.sys
   03-Jun-2004  21:22  5.1.2600.1515      47,104  Vidcap.ax
   26-May-2004  02:59                     11,985  Usbvideo.inf
   
Windows XP, 64-bit editions
   Date         Time   Version            Size    File name        Platform
   ------------------------------------------------------------------------
   03-Jun-2004  21:27  5.1.2600.1515      12,800  Hccoin.dll       IA-64
   11-Apr-2004  02:40  5.1.2600.1515     128,896  Usbccgp.sys
   11-Apr-2004  02:40  5.1.2600.1515      86,656  Usbehci.sys
   11-Apr-2004  02:40  5.1.2600.1515     207,104  Usbhub.sys
   11-Apr-2004  02:40  5.1.2600.1515      53,888  Usbohci.sys
   14-May-2004  19:40  5.1.2600.1532     489,600  Usbport.sys
   11-Apr-2004  02:40  5.1.2600.1515      68,992  Usbuhci.sys
   30-May-2004  04:48  5.1.2600.1538     278,912  Usbvideo.sys
   03-Jun-2004  21:27  5.1.2600.1515     136,192  Vidcap.ax
   19-May-2004  19:57                     11,985  Usbvideo.inf
   03-Jun-2004  21:22  5.1.2600.1515       5,632  Whccoin.dll      x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Modification Type:MinorLast Reviewed:6/1/2006
Keywords:kbQFE kbHotfixServer kbWinXPsp2fix kbWinXPpreSP2fix kbfix kbbug KB842787 kbAudEndUser kbAudITPRO