Information that is contained in the Manager field of a user profile is removed in SharePoint Portal Server 2003 (841895)

SYMPTOMS

When you run either a full import or an incremental import of user profiles from the Active Directory directory service, the information that is contained in the Manager field in the existing Microsoft Office SharePoint Portal Server 2003 user profiles may be removed, and the Manager field is left empty.

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest SharePoint Portal Server 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Microsoft Office SharePoint Portal Server 2003 Service Pack 2.

To resolve this problem, obtain the latest service pack for SharePoint Portal Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889380 How to obtain the latest service pack for SharePoint Portal Server 2003

Hotfix information

How to obtain the hotfix

This issue is fixed in the SharePoint Portal Server 2003 post-Service Pack 1 Hotfix Package that is dated September 17, 2004. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

883919 Description of the SharePoint Portal Server 2003 post-Service Pack 1 hotfix package: September 17, 2004

CAUSE

This problem occurs when the Manager field of a user profile in Active Directory is empty. When you perform an incremental import of user profile information, the blank Manager field overwrites the existing information in the SharePoint Portal Server 2003 user profiles.