FIX: Event ID 8196 and event ID 44545 are logged, and the export is unsuccessful when you try to export a static report in Commerce Server 2002 Business Desk (841862)

SYMPTOMS

You try to export a static report in Microsoft Commerce Server 2002 Business Desk (BizDesk). When you do this, the export is unsuccessful, and the Status column in List Manager displays Failed. Additionally, the following events are logged in the Application log:

Event 1Event Type: Error
Event Source: Commerce Server 2002
Event Category: None
Event ID: 8196
Date: Date
Time: Time
User: N/A
Computer: Server Name
Description: Commerce List Manager Error: 0x8C40001A: The report rendering object failed during Analysis report export to ListManager. See the Application event log message logged by that object describing the problem.Event 2Event Type: Error
Event Source: Commerce Server 2002
Event Category: None
Event ID: 44545
Date: Date
Time: Time
User: N/A
Computer: Server Name
Description: Report renderer : Report renderer failed.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Commerce Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

File name	File size	Date	Time	Platform
Inc_select.vbs	32,689	08-Apr-2004	03:27	Not applicable

MORE INFORMATION

Installation instructions

After you download and extract the hotfix to a folder, you must copy the Inc_select.vbs file from the hotfix to the following folder:

Bizdesk\analysis\include

Note Bizdesk is a placeholder for the location of your BizDesk folder.

Steps to reproduce the problem

Start Business Desk.
Click Analysis, click Reports, click Customer Sales, and then click Export.
Click Yes to confirm that you want to export the static report.
In the Report Parameters dialog box, click OK.
In the Export Report as a List dialog box, type TestReport in the List name box, and then click OK.
Click Campaigns, and then click List Manager.
In List Manager, the Status column for the TestReport report displays Failed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates